Courtyard by Marriott Seattle Sea-Tac Area — Hotel in Tukwila

Extremely horrible service, rude and incompetent employees. Predatory tactics to extract more charges. As someone who stays over 50 nights/year at multiple Marriott properties, I find it shameful to see this qualifies as a Marriott property.

Check-in: Employees need to realize they are in hospitality industry, and it does not cost them to be nice. First, the person working at night on 6/26, named Nora, was very rude. When I asked for corporate rate, she said she couldn't do that and instead asked me to show it on her in their system how to do that. Unbelievable that employees are not trained to apply corporate code in the system and are un-willing to ask their manager or support to do that, Instead they blame it on customer as if it is customer's fault. When she handed over the key, she put it on the desk in a very rude manner and walked away. No mention of me being a Gold member, or no attempt tell which room am I assigned or how do I get to the floor. Shame that people with such rude behavior are qualifying Marriott standards.

Service: I bought 1 can of Diet Pepsi and asked them to charge on my room. There was only 1 attendant, and it took me 15 minutes of waiting to have them add it to my room charge. After check-out, when I received my folio on email, I got a Restaurant food charge of $24.82 for a can of Diet Pepsi. $24 for a can of soda? I called the hotel and spoke to Jenn (I believe) who is Asst Manager, and she said it will be fixed in a few minutes and will send a new folio. 5 hours later, I still did not received a fixed folio receipt. So, I called again and spoke to Jenn, and now she tells me it cannot be done till next day as the room is occupied by some other guest. (how could this matter? and did you lie to me earlier) I demanded to talk to the manager, and expressed how unacceptable is this. It took me 5 minutes of complaining, then she agreed and said let me fix it right now.

Amenities: The famed "Starbucks" at the property is just a Starbucks machine, that only operates till 9:30 AM. I went there at 10 AM and there is nothing you can get to drink or eat. The place is dead closed as in the picture. The on-stie restaurant is also closed at 9:30 AM, and there are no lunch hours. Elevator is clearly from the 90s and never updated, it is pathetically slow. Internet is barely unusable. Even the enhanced internet (charged at $4.95/day) could not play a video uninterrupted.

Rooms are clean, but layout is weird. The TV was placed at 90 degrees from the bed. In-room coffee was only Decaf, no regular coffee. There was no regular coffee packet. The machine was dirty, they did not remove pods from previous guests. No free water bottles for Gold members. Only sport cap bottles. The soap amenities in bathroom are of real cheap quality. Most Marriott chains have upgraded the quality these days, but not here.

Parking is charged at $15. It seems the hotel property manager thinks they are in downtown.

I have stayed at Four Points Sheraton in Des Moines, WA and Sheraton Seattle Airport, in this area, and they both offer better value and quality service, as Marriott properties. Regret staying here, and will not stay...

WORST CUSTOMER SERVICE EVER!!!!!!!!!!! I checked in on Friday night, we were there on business so the room had already been paid for. They took my card for incidentals, but I was charged $430. When I noticed later that night I called the front desk and the rude lady told me that it was a trainee that had charged my card, and that I had to come down for me to fix it. So at 11:45 PM I came down and spoke with the supervisor (Elise, was her name I believe) She called their provider and took my information to remove the charge. While on the phone she rudely shoved some free breakfast vouchers in my direction. After waiting about 20 minutes, all the time she was huffing and puffing like I was making her do so much work, she hung up the phone and said there is nothing they can do about it because they do not know how to contact your bank after hours. I said, "so I am out of $430 for the entire weekend?" She answered with "yes" that was it, no I apologize for the inconvenience, or is there anything we can do for you. Her attitude was "I don't care about anything, and just leave me alone." I left the front desk, because it was clear that nothing was going to be done.

The overall hotel was nice, but there were a few major things that were wrong. First, the hotel and all the signs say they have a spa/whirlpool and the map of the hotel says they have one, but they do not. We had someone come and change a burnt out light bulb in our bathroom and he didn't even think to turn on the switch the light on before saying that the light didn't work in general. The beds were not very comfortable, the mattresses were old and some one of ours had a funny stain on it. There were no mattress covers on them either...EWWW!

Breakfast was less than impressive, the staff were running around like they were chickens with their heads cut off. The food was not very good at all and everything seemed cluttered and dirty. On the plus side, dinner was really good and their Starbucks was very good.

On Saturday morning when we were out, the maids came and cleaned up which was fine, but they cleaned off our counter, that had makeup on and and the threw it all in one bag and stuffed everything in a corner. We did not appreciate having to separate all our makeup and felt like maids were not allowed to touch your things. Also on Sunday morning we received a bill under our door that was not ever our room, and maids just walked in our room without knocking.

On Sunday when we I checked out I spoke with a different Manager (Marie) and although she was much nicer than the first lady, she told me that I had to call my bank and deal with it and that the hotel could not, and then offered me breakfast again.

I will NEVER be staying here again, this was the worst hotel experience I...

EDIT: The hotel put a $700 charge on my credit card despite there being a card on file for my company / the travel agency. I had to find out about it by checking my bank accounts. The hotel didn't even think to call me. This is the worst hotel I have ever stayed at, and I stayed at a hotel infested with cockroaches.

EDIT: I really liked the staff here, particularly the dark-haired woman that was working the December 9th-12th swing shift. She helped me with a bunch of small issues I had, including a kinda hilarious problem where the cleaning staff accidentally took some silverware that I brought from home and left on the table during the day.

I want to stress that the WiFi here is awful. I barely got a signal, the signal dropped constantly, and I had to spend twenty minutes getting into the WiFi when I first got here because it kept popping up the reward member window instead of the window to connect. I didn't get to finish some work trainings one night because I couldn't keep up the connection. I bet if I paid the extra $5/night for Wifi that works, these problems would magically go away.

There are no microwaves in the room, so if you bring food from home you will have to go down to the lobby to heat it up. Sorry if I sound paranoid, but I think it's another cash grab to make you buy food in the hotel.

They play really awful music around the hotel, including in the pool where you should be able to relax and enjoy the sounds of water (or blast your own music, since I was the only person that I saw in the tiny pool the entire time I was here).

There is no coffee in the lobby in the morning. They have coffee packets in the room, which are literally a disposable plastic trap wrapped in plastic with an individual coffee pouch that makes one cup. Even more wasteful than a Keurig!

Original review: I am giving this place a 1-star review and I want to be clear that it has nothing to do with any of the employees or really the physical hotel itself, mostly. My complaint with the hotel is that it is designed to extract money from you by any means necessary. There are upcharges and hidden fees everywhere (I guess they aren't actually hidden...). The parking is $10 extra for absolutely no reason, as this is a suburban hotel with tons of parking. WiFi that works is $5 extra. The bathtub is about a foot deep. There is a Starbucks inside the hotel. I'm sure the hotel industry is a nightmare to try and make money in, but hotels like this have become like airlines: pay too much to stay, then pay extra for all of the amenities that...