Universal Phones- Tukwila — Local services in Tukwila

-5 stars. Posts pictures of phones he doesn't have and then cons you into buying a used or known broken phone but has you pay cash so he doesn't have to pay the credit card company fees. Probably doesn't pay taxes either. Slimeball shady sales tactics, lies to your face without flinching like he believes the things that he claims. Disgusting human being, he was being such a liar he was making his employees sick to their stomachs because they knew he was full of it. Must have been a relative of his because no one else would allow someone to act like that and not say something. Totally my fault for falling for it, I felt uneasy about the whole thing and I can't believe I went through with the sale. Didn't even give me a receipt but it was right as they were closing and everything was rushed and I just forgot to notice I walked out being completely scammed from the get go. Fool me once but never again. Please learn from my horrible experience with this business. Here is what google says of these type of people: "According to mental health experts, many pathological and compulsive liars do believe the stories they're telling. They may have repeated their lies so often that they start to feel true. Pathological liars often live in a fantasy world they've constructed, in which their “truth” becomes reality." Nailed it google! Please don't enable this person to run his business anymore it is just disgusting. 99% of his positive Google reviews are fake, take a look for yourself, made up accounts to give positive reviews only to...

Bought my daughter a Galaxy S23 here a week ago.

Strengths: Sales guy was knowledgeable, friendly, helpful. Let me put her SIM card in to test compatibility of the phone with her service - building confidence. Phone is in excellent shape and is awesome. Fair price.

Weaknesses: The phone was advertised on FB marketplace for $379. When I called, he said $399. When I got there, $400 (apparently, they have a deal where if you spend $400 and write a review within 24 hours, you get a free case - I was traveling, so this wasn't really possible for me - but I wasn't asked). The pricing seemed a little bait-and-switch but was still reasonable.

Don't know what the sales taxes are in Tukwila. I was charged a flat 10%. Seems high compared to Missouri.

Paid cash, so can't speak to financing.

OK experience. Not a perfect taste though. Just be straight up rather than messing with the pricing. Nobody buys the 'that one just sold but I have another exactly like it for more.' And then the FB adv...

I recently visited the phone store and had the distinct pleasure of being assisted by AJ, whose exceptional dedication to customer service left a lasting impression. From the moment I walked in, AJ’s attentiveness and thorough understanding of the product offerings were immediately evident. He went far beyond the typical call of duty, demonstrating an unparalleled commitment to ensuring my needs were met. Not only did he meticulously address every query I had, but he also proactively anticipated potential challenges and offered solutions before I even had the chance to consider them. His ability to navigate complex technical details with ease, while maintaining a personable and patient demeanor, made the entire experience seamless and remarkably pleasant. AJ’s extraordinary efforts certainly elevate this store’s reputation, and I would not hesitate to return for...