Homewood Suites by Hilton Seattle-Tacoma Airport/Tukwila — Hotel in Tukwila

My boyfriend and I traveled to Seattle to spend his birthday there. We were going to be spending two nights at the hotel. I called a few days before asking if there were any extra nice views of the city or something and they told me there was a lake view. I asked the gal if I could have balloons delivered to be put in the room and she said yes but to call the morning of to make sure they knew. So I called the morning of our reservation and asked if we could be put in a room on a higher floor with the view of the lake. The girl told me there wasnt a lake it was a river view. So I asked if we could have a river view because its my boyfriends birthday and I am trying to make it as special as possible. I also told her that a delivery would be coming that day with a fruit boquet and balloons and I was told to called today to make sure they knew. I asked her if they could please put it in the room when it got there and she said that was no problem. I gave her my boyfriends name so she would have both for the delivery. She also verified my phone number and said just in case there any issues with the delivery. She said she put all the info in the notes and it was all taken care of. We go to check in the hotel about 7:30 p.m. I could see the balloon and fruit boquet behind the front desk. The gal at the front desk tells us that our reservation has been canceled and that they are booked. I said no it shouldnt have been canceled. I then told her the conversation I had that morning with the girl earlier. And she said well its cancled and im not able to check it back in. There are no notes to say why it was canceled. She then says they actually do have a room but its a premium king suite and its $171. When my reservation had been a rate of $106. She said if you try to book it online then you may get a cheaper rate. So I pulled up the website and went online and booked a room again for the same room type but the rate was still higher than my original reservation that was never supposed to be canceled. I never got an email or any notification that my reservation was canceled and when I looked online it still showed my reservation as active and current. So i asked the clerk about it and she said well its canceled on our end but you will need to call them to make sure they cancel it and refund the money. We have waived the late cancellation fee so they may call us and verify. I told her that the balloons were also ours and she said I was told this was for a different reservation. I was like no thats exactly what I ordered and this is the name on it. She seemed like she didnt believe me. She kept looking at it and at first I didnt think she was going to give it to us. We checked in under the new reservationan and she gave us the balloons and we went to our room. I called tripadvisor and I told them the hotel canceled the reservation when they werent supposed to and I had to make a new reservation but the old reservation still showed as active. So they said they had to call the hotel to make sure they can refund the money for the original reservation. I also asked if the rate on the new reservation I had to make could be lowered to the same rate as the the original reservation because it was never supposed to be canceled. They said it would be up to the hotel to decide that. They also needed the name of the person I talked to at the front desk. I called down to the front desk and the gal told me it was one of two people. She wasnt sure which one. She then tells me she is the front desk manager so I can give them her name and she would be there until 10:30 p.m.if they needed to talk to her. It shocked me she was the front desk manger because she didnt try to do anything to help the situation.|So when we checked in we were exhausted and no longer had a room when we were supposed to, the gal at first said they were full and then says they have rooms, we cant use our reservation she would have to make us a new one that would be almost $70 more a night and she acted like it was no big deal and it was our problem we didnt have a room. I had to make a new one online and she was the front desk manager she could have done something like give us our original rate since again, they are the ones who canceled it without my knowledge. I wasnt contacted. Also, they were weird about giving me the balloons i ordered when i told her the name and knew exactly what it was and it was like she didnt believe me. The front desk manager didnt try to do anything to make it right. I would have given this hotel 5 stars. The rooms are nice and clean and the bed was comfy. But if you cant gaurentee your reservation is still going to exist when you check in its not worth...

Just an update- so, just an additional comment, while I appreciate hotel management wanting to know what they can do to make things better for me - and perhaps many people who write reviews are expecting some form of compensation. But frankly, what this place can do is not for me - but for future customers. For example, fix the rooms, the plumbing fixtures and poor lighting. Put paper towels in the kitchenettes. Update the furniture- things like that. The biggest grievance was the 2nd floor after a first floor was specifically reserved.

First, the good: the guy manning the front desk at check in was friendly and the hotel proximity to the airport is good. Now, the rest….

We are traveling with friends and are in Seattle for 4 nights. We have several pieces of luggage with us. We requested a two BR suite on the first floor when we reserved because we knew there were no elevators at this location and one of us is visually impaired. Turns out, when we arrived- there weren’t any left on the first floor. OK, so we had to accept the 2nd floor. Guy at the office was going to offer us two separate rooms at same cost (which was a nice gesture), but in the time he went and checked to see if he still had two rooms available (like he thought he had) they were gone. So, back to the room. This suite definitely needs repairs. One of the toilets has so little pressure that we know it’s only a matter of which flush will be the one that sends the floods. We are going to ask the front desk to bring us a plunger because it’s barely flushing down just water. Other issues are basically just general repair type thins like a towel rack that is about to fall off and a couch that apparently saw its best days about 12 years ago. Kitchen lighting is limited as well, again more important to us only because of our visually impaired member.

Lastly, doesn’t Hilton Honors get you something like a bottle of water or something? Perhaps that is only Marriot and/or IHG. While the location is close to the airport- there aren’t any grocery stores nearby to pick up some things that would make having the kitchenette worthwhile and you are limited to what is available at the front desk.

So, can’t say that I would recommend this particular location for anything more than a one night stay or last minute booking (should there be...

My stay at Homewood was excellent overall until my departure day. The room was clean, the breakfast was enjoyable, the Wednesday evening social was a nice touch, and the water pressure was great. I was so pleased that I mentioned to a receptionist I would rate my stay a 4 or 5 out of 5.

However, on the Saturday morning of my departure, an incident at breakfast significantly impacted my positive perception. I mistakenly picked up a non-paper plate instead of the disposable ones apparently meant for guest use. The security guard, whom I believe was named Ray, reacted in a completely disproportionate and unprofessional manner.

Instead of politely correcting me, he almost barked at me, stating that I had the wrong plate. I apologized immediately, pointing out that I had already touched the plate, leaving my germs all over the plate. He then made grunting sounds, shook his head, and shrugged his shoulders in a dismissive way, all of which I found unnecessary and embarrassing.

What was even more concerning was his subsequent behavior. He positioned himself directly in front of the yogurt station, which is the natural exit point after getting breakfast. When I politely said, "Excuse me," and asked if I could pass, he turned his head but didn't say a word. He simply made gestures that seemed to express anger or frustration. He was wearing a mask, which, while perhaps standard protocol, made it difficult to read his intentions and felt almost like a way to avoid accountability for his actions.

This interaction with Ray completely tarnished what had been a very positive experience. While I understand the need for rules and procedures, his behavior was rude, unprofessional, and created an unnecessarily negative experience for me. I alerted the staff to this incident during checkout, but I am unsure whether they will address it with the security guard or escalate it to the hotel management team. While I appreciate the positive aspects of my stay, this incident needs attention to prevent similar situations from occurring in the future. My desired outcome is to ensure that no other guest experiences such unprofessional behavior and that the security guard is retrained to address such a minor issue in...