The Cool — Local services in Tukwila

I went to the store to get my shoes authenticated and the store owner had told me that the shoes were fake which was very embarrassing since I knew they weren’t fake. However I had gone to multiple sneaker shops such as the lucky dog in Seattle and west coast in south center and told me other wise they aren’t. How can store owner who prides himself and saying that he is been in “this” business for 11 years not now the difference between real and fake shoes. The store owner was rude, disrespectful and can’t take customer feedback properly which is very childish. We’ve even talked with other sneaker shop and been told they sell fake shoes which we can’t confirm but that just looks bad on the owner, the brand and the people who shop there waiting to get ripped off. WOULD NOT DO...

Nice selection of clothing but the business owner is unprofessional, immature and honestly rude to their social media followers. Employees have the “I don’t care” mentality. If you dare speak out on social media against the owners attitude you’ll get “blasted” and trash talked on their business page. It would be wise to spend money else where on a business that isn’t hateful and so cringey. Plenty of other small businesses to support that actually have a well...

Recently I went to the The Cool and I did not have a good customer experience when I was there. The employees seemed to have a “too cool for school” or an “I don’t wanna be here” type of attitude. They were on their phones and blasting music and not even greeting or paying attention to the customers. Doesn’t seem like customer service is a high priority on their list. Overall, The Cool has dope hyped clothing and accessories, but the customer service needs...