Tulsa Club Hotel, Curio Collection by Hilton — Hotel in Tulsa

I’m not sure where to begin with this review of my wedding experience with Tulsa Club Hotel. You would think that after spending nearly 30k with them they would be working much harder to make sure my experience was top notch but that not the case. My wedding was originally scheduled for June 27th but due to COVID we pushed our date back to September 19th. We toured the facility with the event manager and decided it was such a beautiful hotel and great location to go ahead and sign on the spot.

The first hiccup came when we got our catering layout and it was completely wrong. Items were missing and some were overcharged. Luckily we were pretty far out so nothing was finalized but it was concerning that after an in person meeting and emails it was wrong. Once COVID came and we pushed the wedding back we took a break from planning. Fast forward about two months before my wedding we received a phone call from the hotel asking if we had a copy of the contract. We absolutely did but why did the venue not? They switched coordinators and the previous one must have taken or misplaced the updated contract so my dad provided them with the current one.

As we got closer to the wedding we had another in person meeting with the new coordinator and catering. I provided my Hilton number for the second time so ensure I would receive the points from the wedding and we finalized the menu. We ordered the roasted chicken buffet that came with a salad, mixed veggies, mashed potatoes, and dessert. We added on a mac and cheese station and cut the dessert since we had wedding cake. I was also informed that the hotel would provide breakfast to my husband and me the morning after the wedding. At the last walkthrough we were told we could use the stage by the coordinator. A week before the wedding she tells my planners that using the stage was an extra fee we had to pay so we canceled the stage.

The wedding day came and we had a beautiful time. Everyone was safe and the staff took good care of us in regards to providing things like chairs for us to get ready and checking on us throughout the day. The problem came at dinner service. The veggie medley provided was onion and something unrecognizable that was sautéed and there were no mashed potatoes. We were told that since we added the mac and cheese station it canceled the potatoes. We still don’t know how that worked since we were charged for the added station. The next problem was that we never received the complimentary breakfast from the hotel. I honestly wouldn’t care but because it was something we didn’t ask for that was voluntarily offered then I feel it’s worth mentioning.

After a couple of weeks I noticed my point balance had not changed in my account. I reached out to the event coordinator and never received a response. I waited another week and my parents finally went to the hotel. We were told that coordinator was no longer there so we were put in touch with the GM. I was told that it was take up to 10 days for the points to show after providing my account number for the third time. I was also told that because the catering was a third party company so any compensation would have to be approved by them. Keep in mind that this is THEIR vendor because we were not allowed to bring in a different vendor. After a month I got clarification from catering that our original order was altered and we were not overcharged. They should have asked if we wanted to make a swap or add onto (which is what we wanted).

I have since sent an email to the GM with no response and have called twice and still no points almost two months after my wedding.

I’m honestly disappointed in the management of this hotel. It’s a beautiful place but the level of disorganization is ridiculous. I wasn’t overly picky or demanding. I simply want what we paid for and what...

My friends and I stayed at this hotel when we were in town for a comedy show last weekend. I checked into our hotel 24 hours before our stay through the Hilton app and selected we would arrive at 3:00 p.m. Upon arrival, our room was not ready and we were required to wait 1 hour before we could get up into the room. The front desk mentioned that housekeeping was behind and short staffed today. While they couldn't change the situation, they did not provide any accommodations on behalf of the hotel while we waited. I overheard the generally manager mentioning that all rooms were ready and they just needed to refresh their computer screens.

When we got into the room, the air conditioning was not working, nor was refrigerator. We had to rush to get ready for our dinner reservations as we were now late and couldn't enjoy a cold beverage while freshening up.

The next morning, we went down for breakfast. I had paid for rooms with breakfast included but the front desk neglected to give us our breakfast vouchers at check-in. I walked back up to get those and noticed the voucher was only for 1 breakfast entrée. The server seemed annoyed when we told him one other person would be joining us and that we had breakfast vouchers. He was also hesitant to remove our $5.00 coffee from our bill, although we tipped him 20%.

The night of check-in, I had asked the front staff supervisor what they could do to accommodate us given the frustrating situation. She said she would talk to her manager but never did. When I checked us out, the front desk staff member I spoke with was snarky, mentioning they could not do anything about the situation. It wasn't until a more experienced front desk staff member approached the desk and accommodated us by taking dollars off our stay.

I have been a Hilton Honor's member for many years now and remain at Gold status. Given this is a 4 star hotel and is very expensive hotel, we had expected better service throughout our stay. I completely understand every company is short staff right now and needs a bit of grace, however, I'm disappointed in how the staff members interacted with loyal guests.

I would rate this lower but I did appreciate the updated amenities and the esthetics of the hotel. Definitely a vibrant place and a great location from the Performing Arts Center. I also appreciated the last front staff employee I spoke to and how accommodating she was during check out and how quickly maintenance was able to resolve...

Starting out: I'm a fan of Hilton. The Tulsa Club hotel is an incredible example of Hilton's Curio line. The location, the décor, and the rooms are all what I have come to expect from Hilton properties.

But, this hotel loses a couple of stars because I had some issues with my stay. (Please note, these are personal and I don't expect that this is "normal" for every guest): My check-in was a debacle. I arrived at the hotel at 4pm (local time) after driving for more than 6 hours to get here. After parking in the garage, I made my way to the front desk and was told that they were still "working on" my room, and that it would be about 10 minutes. They offered me a seat in the lobby, where I waited FOR MORE THAN AN HOUR for the room they had assigned me to be ready. During that time, 5 other guests were checked in, 2 of those guests were told that they were working on their rooms, and both got access before me, and 1 returned to the desk asking to be switched to another room (which was immediately obliged). Of course, I received the expected apologies. During the wait, they offered a free drink from the bar to try to offset the issue... but unfortunately, I don't drink. When they did have my room ready, they offered a voucher for a free breakfast entrée (which I did use), but the drink, tax, and tip were still on me. (Since the dining area is closed due to COVID, all food is via "room service"). And when breakfast arrived, they still asked me to sign a receipt charging the entire cost of breakfast to my room. The room itself had some issues... particularly the shower. The inner shower door (the door with the inner handle) didn't slide easily at all (probably partially off the track or the door caster was broken... I'm not sure). The only door that moved didn't have a handle on it to use to close or open the door, which becomes an interesting scenario trying to close the door, or get out of a shower while wet. Secondly, the shower head itself sprayed in every direction but downward. Thirdly, the shower head had a leak that sprayed from the top. Fourthly, the water pressure wasn't what I was expecting and it took much longer than it should have to wash the shampoo out of my thick hair.

All-in-all, I enjoyed the nuances of the hotel that make it unique. But, my personal experience turned me off to this location. If I had to come back through Tulsa, I would probably choose another Hilton property and avoid the Tulsa...