Hampton Inn & Suites Tulsa Downtown — Hotel in Tulsa

Upon arrival at 5:30pm, couldn't find parking. While circling the lot, noticed an employee and asked her what I should do and she said I needed to find somewhere else because parking is limited. I said I thought that should have been communicated and she said rudely with a smirk, "It's on the website," and walked away.

Parked at the lot behind the hotel which does not offer overnight parking. When I checked-in, I told the front desk that my confirmation email said valet parking and covered, secured parking was available and that metered parking was limited. They asked if I wanted a manager. Sure. Lo and behold, rude lady from the parking lot is the general manager (Stephanie Pomeroy).

I explain, the confirmation email says valet and covered, secured parking available. She said, "I can't help what Hilton sends you." What?! She blamed Hilton?! I told her I thought that was a poor excuse so she proceeds to show me the very bottom of their specific hotel's website that does indeed say no valet parking and that all other parking is limited. HOWEVER, she skipped right over the (highlighted in yellow) "What to expect during your stay" link at the top of the page that shows a message stating valet parking would be "available but modified." Not -- non-existent, just modified. So, 1 message from Hilton, and 1 out of 2 messages on the hotel's website say valet parking is available and 1 at the very bottom of a page says it's not. That's the one that I apparently should have read and depended on.

When I again explained that I thought the communication should be accurate and clear, I was told, "There is a concert tonight and it's St Patrick's Day, what did you expect? You'll need to find a lot nearby and walk over." Apparently, as a guest and first-time visitor of Tulsa, I was in the wrong to conclude that valet parking was not going to be available and that parking would need to be found on my own. No recommendations of where a safe lot could be found, one that was secure, one that was overnight -- nothing. I was on my own.

Going back to the front desk, I said, I just don't know what to do. I parked in the lot behind you and it doesn't offer overnight." The young woman said, "You can move your car from that lot after the concert is over into the lot next to us." Finally, I got actual helpful info! Fast forward to the concert being over, I go to move my car only to then find out that the road in front of the hotel with access to the parking lot is closed for at least an hour while police clear and re-route concert-goers. This is routine after every event, but, once again, I wasn't told beforehand, just that I should move after the concert.

**Maybe it is quite difficult to get Hilton to send accurate information in the confirmation email. But if the solution is to read the specific hotel's website, then that information should be consistent as well, it's not. (As of 3/19/22.)

**But, knowing that these are issues, AT THE VERY LEAST, the front desk and certainly the General Manager should be expected to offer HELPFUL solutions and information instead of rude retorts and blaming the visitors to their city for not knowing the traditions. A little map saying "here's where to park and be safe and while we encourage you to move your car after the event at the BOK, just know that you should wait about an hour because the road in front of the hotel will be blocked."

Parking aside... While the king suite was spacious and impeccably clean, the bed wasn't very comfortable. We had stated there would be 3 visitors and we were only given 2 bath towels and no bedding for the sleeper. Upon calling the front desk for the towels and bedding, housekeeping delivered very quickly.

If you know about the horrific parking situation, the location to the BOK...

My recent stay at the Hampton Inn & Suites Tulsa Downtown left me deeply disappointed and frustrated. The primary reason for my dissatisfaction was a parking issue that not only resulted in an undeserved parking ticket but also exposed a lack of clear signage and unprofessional interactions with the hotel staff.

Upon arrival, I had paid for parking in the hotel's lot, expecting a hassle-free experience. However, I returned to my vehicle to find a parking ticket, despite having made the proper payment. When I approached the front desk to inquire about the ticket, I was met with an unhelpful and dismissive response. The staff claimed that I had parked in the wrong spot, even though all parking spaces were occupied, and it was nearly impossible to decipher which spots were assigned and which were not due to poor markings.

This experience not only left a bitter taste but also raised concerns about the organization and communication within the hotel's parking management. If all parking spots were claimed, there should have been a protocol in place to handle such situations or, at the very least, clear and accurate signage indicating reserved spots.

Regrettably, the incident with the parking ticket wasn't the only negative aspect of my stay. What's more, when I approached the front desk to discuss the matter, I was met with rudeness and a lack of empathy, particularly from the woman who was working during the morning shift. Her attitude left much to be desired, and it was clear that her customer service skills were sorely lacking. It was disheartening to see her engage in friendly conversations with other non-guests, seemingly cherry-picking those she wanted to be accommodating to while treating me with a different, less friendly demeanor. This sort of two-faced behavior is unacceptable and goes against the principles of professional service that I expected from a Hampton Inn & Suites establishment.

This experience left me deeply disappointed and dissatisfied with my stay at the Hampton Inn & Suites Tulsa Downtown. The unjust parking ticket, coupled with the unprofessional behavior of the morning shift front desk attendant, made this stay far from the enjoyable and stress-free experience I had hoped for. I urge the hotel management to improve their parking lot signage and provide better training to their staff to ensure that all guests receive the high-quality service...

My sister and I stayed here on a Thursday night while we attended a play at the PAC which is about 2 blocks away. We arrived late afternoon and it was easy to pull right up in front. An attendant was there immediately to take our car for valet service which was an additional $20 and was simply added to our room charge. Robert was very friendly, answered our questions and took good care of us. Check in was quick and the front desk staff were very friendly and quickly accommodated my sister's request for a different room when we realized the original room was close to the ice machine. Erica was especially helpful re our hotel shuttle questions and gave us the card with the number to call for later in the evening. She was also very helpful re recommendations for dinner and because of her suggestion we also were able to get a discount on our meal (thanks Erica!). Our room was clean and attractive. When we needed the shuttle to go to the PAC (it was close enough to walk but it was very cold this time of year and they expected rain) they had it ready within minutes. Our driver, Daniel, was very friendly and we arrived quickly and right to the front door. After the play we called for the shuttle and it was there within 5 minutes. Our driver this time was Robert, the attendant from earlier and he remembered us. He was also super friendly and had us back to our hotel within minutes. The beds were just right for comfort, adjusting the room temperature was easy with the wall thermostat. The bathroom had bottles of shampoo, conditioner, bath soap, mouthwash, and plenty of soft white towels. We slept so soundly that we missed the included breakfast from 6-10am. The lobby had complimentary coffee, several varieties of tea which I especially appreciated as I do not drink coffee, and of course some delicious cookies in the afternoon and evening hours. We thoroughly enjoyed our stay here. The staff were welcoming, friendly and accomodating. Our room was clean, quiet and comfortable and we couldn't have asked for more. We plan to return to Tulsa to attend other plays and will look forward to staying at this...