Courtyard by Marriott Tupelo — Hotel in Tupelo

Came to Tupelo to visit Elvis Birthpace and made the serious mistake of trusting Marriott. This place was awful! Am Platinum with Marriott, was told I got an "upgrade" and I would hate to see a non upgraded room.

Hair in the shower, and strangely enough hair on the ceiling of the bathroom. Not exactly sure how that happened, but there were several up there, I can only surmise was sticking to the gunk that must have been up there. Oh, and soap, no shampoo, but there was conditioner. I guess the Pandemic is over and they can go back to not really cleaning the rooms.

Any renovations were to put some new pictures on the wall, and the TV. However my only interaction with it was to turn it off as it was on when I came in the room. Not a real fan of that "perk" of hotels these days.

Old window a/c unit and bathroom probably didn't get any refreshing as am guessing you can't buy new sinks or tubs at the dollar store like you can the room decor. Bedding was pretty old, and the pillows were probably some of the worst I have ever found. They were almost like some you would give to someone who wanted to discourage from staying at your house overnight. Thinking my dog would probably pass on them as there was no filling, so rolling up a towel was a better option.

Internet was about the speed of dialup, if dialup is still a thing. Sports team of teens were also staying at the hotel, and I guess were the preferred guests as they spent the night running up and down the halls. Fortunately since it is only a three story hotel when they pushed all the buttons on the floors it didn't slow down the already slow elevator too much. But hey, guess they didn't want to alienate their target audience and tell them to cool it down a bit.

Marriott should be ashamed of this property, but evidently not, as am thinking any other chain would pull their franchise, including the bad budget line. At $150 a night the condition of this hotel is inexcusable.

On the positive side Tupelo was nice, plenty of good places to eat, but you just need to stay far far away from the Courtyard Marriott there, as you will have a much...

This is my first bad experience with a Marriott property and I travel a lot. The fact that I called to confirm my late check in and was not told at that time that the room I reserved over a month in advance was not available is where it all started. When I arrived to check in I waited in line about 15 minutes, then was just given a key after telling her my name, not asking for an ID or credit card. It wasn't until I got to my room that I find out it was just a single bed, I reserved a double bed because I had someone traveling with me and we both wanted to be comfortable for a 2 night stay, I called the desk and the lady tells me there is nothing they can do there are no more rooms. So I went down and she called the manager since there was not one at the property, she was not much help and didn't offer anything for our inconvenience. She only offered to call the Fairfield to see of they had any doubles left. After being at the desk until after 11 pm, because there was a few bus loads of school kids and their chaperones whose room arrangements weren't right either, I just gave up. The only thing the Fairfield had left was the same room I was already in there. The next morning I never heard anything from the manager or any other staff for that fact. I even went to the desk to let the know that room 219 refrigerator was leaking everywhere. She only wrote it down but no one came to check it. I love Marriott hotels but I won't staying at this one again. Very unapologetically unprofessional and...

DO NOT DO BUSINESS HERE! I am a Platinum Elite Marriott member & travel often. When I booked with this hotel the reservation gave me an error message so I put in for another reservation. Come to find out, I was booked for two reservations but canceled the duplicate immediately. When I got to the hotel that evening to check in to fulfill my reservation obligation, I let the front desk person know this. Because it was day of reservations, he said he would make note & let the manager know. In my opinion, what terrible customer service. The online booking platform was faulty, I have showed for the one reservation & getting penalized for the other reservation as a no-show?! Surely not... Oh but YES. For a month I tried to get in contact with the manager to get the $161 charge reversed. Even took my business BACK THERE for another stay in hopes to talk to someone in person. Still received the same sentiment... "we'll make note & give to the manager..." WHO IS "SAID MANAGER?!" Called multiple times, told the manager would call me back- never heard one thing & never received $ back for the "no-show" on the duplicate hotel reservation. This is just wrong & a total embarrassment to the Marriott brand & how they should treat customers who year after year give them THOUSANDS in business. I will take my business to another hotel brand before I ever stay here. Poorly run. Awful...