Admiral's Inn on Tybee Island — Hotel in Tybee Island

THEY ARE NOT PET FRIENDLY. Subpar facility with incompetent staff. In an effort to salvage our vacation after having to evacuate Myrtle Beach due to Hurricane Florence, we researched options for places to stay in Tybee Island that could accommodate a dog, a one year-old and three year-old who wanted a pool on 12 hours notice. Not an easy task. Everything online indicated this facility was pet friendly, but to ensure this I called and spoke to a gentleman named Han. I asked if they had availability for three next day and allowed pets. He said yes. I asked how much. He gave me the price and I said ok and gave him our credit card. He told me the total and I asked if that included the pet fee. He said yes. I then asked for a confirmation number and his name to ensure we had this reservation accurate as everything was very chaotic. When we arrived I stood in line to check in for 15 minutes while the two customers in front of me - also evacuees - sorted out who should get the room the hotel booked for both them. The staff gave the same room to two people. They then had to move one of the guests to their sister hotel. We then checked in, got our key and went on our way. We unloaded the car and got the kids to the pool in an attempt to recover from the last minute and unexpected changes. Twenty minutes into swimming I got a very rude call from someone asking if I’d already checked in. I said yes. They then said you have a dog in your room, that is not allowed and you need to get off the property immediately. We pulled our very upset kids out of the pool and walked up front where I told those at the registration desk I spoke to Han the night before and confirmed twice dogs were allowed. They said he was wrong and they would get in trouble for having a dog on premise. They then told me I should always call to book a hotel room to which i told them I did and repeated I spoke to Han who confirmed they allowed pets. They did say they would move us to their sister property, but gave us no details about what that was. I asked about another hotel we had seen and they told us we wouldn’t want to stay there because it cost more - as if they knew how much we wanted to spend. With my kids still crying I walked away to get packed up waiting for them to call. Instead the rude woman at the front flagged me down in the parking lot while she was driving away and said our room was booked two doors down and ask for a name I can’t remember to set me up and drive away. We walked down the street to this new hotel where the person at the front desk - who was very kind - apologized profusely and told me they “threw” us on them and she was still getting things together. I took a minute to call the other “too expensive” hotel which seemed much nicer only to find out they do not allow dogs either. They were nice enough to inform us which properties on the island so allow dogs. Only the second hotel we were pushed to (2-stars) and another similar property across the street allowed dogs. Running out of patience and wanting to get my kids settled, I took the room - which was miserable. It took two days to get a working remote to use the TV (it had no buttons to switch stations on be screen) we had to plunge the toilet after every use and it had no central AC, not to mention the floors I had to sweep myself because they were so dirty and the constant stench of cigarette smoke from all the fellow guests smoking everywhere in property - the balcony, the rooms, the pool. Thankfully the staff here was as kind as they could be. I just wish Admiral’s Inn has a competent staff who - when I called - were truthful about their ammenities so we could have moved on to find another...

This is from 2019 and still cannot believe thise happened. And no, no money was ever reimbursed and looks as though more victims are accumulating. On Saturday May 11th, 2019 I made a reservation for Admiral’s Inn over the phone at the location. The reservation was for May 24th – 27th. At 8:45 AM Tuesday May 14th 2019, I spoke with a man at the location and cancelled the reservation as we had discovered another hotel on the ocean had a great offer. I had cancelled in more than appropriate amount of time, asked the man over the phone if there was a confirmation number to give me and he stated it was taken care of and cancelled on their end and no other action was necessary. After our trip to Tybee Island was over, I looked over our checking account and seen that Admiral’s Inn had taken $264.84 from my account. I called Admiral’s Inn, a lady named Cathy stated she was the office manager. I explained to her when I had made a reservation, when the reservation had been for and when I had called to cancel the reservation. She immediately said this was not possible because she had no notation of this cancellation and that she has trained all her employees to notate any change and therefore did not happen. I told her it was a young man that helped me, but she actually told me she did not believe me. I gave her the day and time that I cancelled. The employee I spoke with said he took care of it and did not need anything else from me. I asked if I could speak with the owner of the hotel, which I have never been put in a situation like this but it was warranted and I will get to that part in a moment. She dismissed my request. I had no clue how to proceed, my frustration and distress was at a 10. She ended the call stating she could not go any further with this as they had followed their policy. After going over the phone call with my spouse, he said he would call and speak with the hotel and maybe he could speak with the owner or at least have a different reaction from the office manager. This was wishful thinking. Again she was nasty, there is no other word for her demeanor. My spouse also requested to speak with the owner but she refused to grant our requests. I am still, five months later, completely beside myself and feel robbed. The wild part is, I believe she enjoyed the anguish she inflicted, I can’t believe someone with that type of fervor for argument is in the hospitality business. That, however, is okay because those were the actions that the employee and her manager must live with. What is not okay is the $264.84 taken from us, you understand most do not have that kind of expense to flout, nor do I. I enjoyed our trip to Tybee Island, it was wonderful, but this has put a such a smear on the experience, it’s left an impression that I’m afraid we won’t forget. But it could be made right by giving back the money they took. This is bad business and reflects on the vacation destination as a whole. I didn’t know what else to do. I submitted this letter to the Tybee Island Chamber of Commerce in 2019. I haven't returned to Tybee Island. Everything I consider the town, I recall the manager. Her gift of argument and thr satisfaction she clearly took from the situation. From the responses I see from the business, it's obvious their apologies are not sincere and they easily spout their side of things which no one wants to hear. I'm absolutely certain the response will either be thanks for the feedback or they will move mountains to pull their records to tell "their...

Can’t beat the location for the price at the last minute! We were deciding between this and Hotel Tybee, and this one didn’t have a ton of extra hidden fees tacked on at the end (parking, etc.) Here, no, you don’t get a beach view, but the beach is a block away, 5 min walk, and parking is free! Its location is so centralized that we didn’t have to get in the car the whole weekend because we walked everywhere we wanted to go. That convenience made it totally worth it. Also, staff is super friendly, there was someone there at midnight for late check-in, rooms are clean and fresh-looking, showers are awesome (the kind that spray you from 2 sides!), and the breakfast actually had waffles!! The hotel was not without its quirks, however, and we saw some areas that could be improved, but none of these would prevent us from staying again, though you might consider them differently: 1.) I think they would benefit from 2 staff being on in the mornings instead of just 1 who tries to manage check-out and keep breakfast stocked and clean. People should clean up after themselves, but don’t, so that area was messy. Also, several things like milk, waffle mix, and bowels were out of stock both days (an hour before breakfast was over), and we had to call the staff who hurriedly left people at the check-out desk to handle this. Totally friendly and kind people though. 2.) They use the tiniest plates and cups for breakfast. I get it that they are trying to conserve food, and I would maybe do the same, but it’s kind of comical. Instead of a cup of orange juice, you take an orange juice shot! 😂 3.) In the bathrooms, there is a sign that says please do not hang towels over the shower door, but there is very limited places provided for hanging (1 tiny hook on back of door.) I know we get fresh towels every day, but just dropping wet linens on the floor is gross and could create mold. We’d recommend additional hooks to hang towels. We were just 2 people in a room allegedly set up for 4, and we struggled to keep wet towels hung in a tidy manner while still abiding by the...