Rent-A-Center — Local services in Winder

At first I was truly excited about doing business with RAC. The lady Veronica I talked to, helped me in every way possible. Thought everything was going great. Gave her all the information that she said I needed. She even found the TV I wanted, set up a delivery for Monday between 1-3 pm, took my down payment, and then told me she had everything she needed and even did my closing agreement contract with my payments every month and told me that I was good to go. Monday came and no RAC. I called they said something about they didn't have enough delivery drivers. That they had me rescheduled for the next day between 1-5 pm. So that morning I call to make sure everything is on track to be delivered. I ask to speak to Veronica. They transferred me to her. She remembered me as I told her my name. Then told me to hold on for one minute. Then all the sudden Im transferred to this new guy. And I say new guy cause he told me it was his second day. Which he knew nothing about the account I just opened. But told me that Veronica told him to talk to me for some reason. He kept saying that I still needed proof of paycheck stubs etc. But I had already sent that to Veronica. So I'm not happy that I'm still not getting the products I ordered and paid a down payment on. If this is the kind of customer service that RAC offers. Then the company should think about making the employees understand that making a customer happy is the most important thing. But for the company to go back on a agreement that had already been signed by me and given a down payment. It shows that unfortunately I should take my...

I recently had an exceptional experience with Rent-A-Center that exceeded all my expectations. From the moment I walked into the store, I was greeted by Teneesha Smith , and knowledgeable staff who were eager to assist me. Their customer service is top-notch, making the entire process smooth and enjoyable.

The team at Rent-A-Center went above and beyond to help me find the perfect furniture and electronics to suit my needs. Mrs.Smith waited patiently answered all my questions and provided valuable insights that helped me make informed decisions. What truly stood out was their willingness to work with my budget and offer flexible payment options, making high-quality products accessible and affordable.

Delivery was prompt and efficient, and the delivery team was professional and courteous. They took great care in setting up my items and ensured everything was in perfect condition before leaving.

Overall, Rent-A-Center has proven to be a reliable and customer-focused business. Their dedication to providing exceptional service and support has made me a loyal customer. I highly recommend Rent-A-Center to anyone looking for convenient and affordable rental solutions. They truly go above and beyond to ensure their customers...

I have to say out of any company/business I've EVER stepped foot inside of, the rent a center in winder Ga, was by far the best EVER!!! The customer service at this location was phenomenal. They are wonderful clean friendly and actually CARE about their customers. Pam is amazing and will go out of her way to accommodate the customers needs no matter how challenging their circumstances might be. And MRS Nicole will make a way out of no way and is such a good hearted person who is such a blessing. I hope she knows what a blessing she is to me and my 7 year old daughter. I believe all businesses should take lessons from the staff here they would learn the real meaning of customer service. Thank you Mrs Pam and Mrs Nicole and all of the rent a center team for giving me such a wonderful experience y'all are a blessing to...