Hanoi Saga Hotel — Hotel in Hà Nội

we absolutely loved our stay at this hidden gem in the heart of the city. tucked away in a charming alley, the hotel offered a serene escape from the bustling city life.

our room was a delightful haven - clean, wonderfully spacious, and modern. the bright lights, while functional, could benefit from a touch of coziness to create a more relaxed ambiance.

the staff, always sporting warm smiles, contributed significantly to our positive experience. their friendliness and helpfulness added a personal touch that made us feel genuinely welcome.

however, we noticed a couple of areas for improvement. a shower curtain in the bathroom would not only enhance privacy but also help keep the room drier. we also encountered challenges in obtaining cold water from the tap; it consistently ran warm, making for an inconvenience.

despite these minor points, we wholeheartedly recommend this hotel for its central location, tranquil atmosphere, and overall...

Hanoi Saga Hotel offers great value for its price. The rooms are clean and cozy, and the location is fantastic—right in the heart of Hanoi's Old Quarter, making it easy to explore the city's highlights. Super close to everything—restaurants, local eateries, Starbucks, shops—literally EVERYTHING! The staff is friendly and helpful, always ready to assist with recommendations or bookings. I arrived back in Hanoi at 1am, and the night staff was incredibly helpful, guiding me to find the hotel since it’s located in an alley, and it was so late. I stayed in the room on the 6th floor, which was the only one on that floor. The bathroom was separate, but I didn’t mind since I was the only one using it. I would definitely...

This is a very basic travellers hotel with a great location right in the centre of all the action. BUT that is where the good ended! The rooms had little to no hot water and the cleaning was of a sub standard. The female receptionist was very rude and when I was bitten by a mosquito , which left small blood spots on the sheets, I was presented with an additional bill for cleaning. I refused to pay and was told I could not extend my stay if I did not pay. On top of this the bath leaked and getting any sleep was a challenge as the alley where the hotel is located is very noisy. Overall very poor customer service and other local hotels are much better. As an LGBT traveler I didn’t feel...