Hanoi House Hotel & Travel, Hanoi — Hotel in Hà Nội

Genuinely shocked at the number of positive reviews at this hotel. We booked a block of rooms for a wedding and had checked into 4 rooms before giving up and checking out early.

Every room had its own diverse issues, including mold on the walls and ceilings, unsealed and leaking showers flooding the bathroom, hot water lasting only 5 mins, bathroom door for a 3 bed shared room not closing let alone locking, AC dripping water on the floor, various lights not working, exposed wires hanging everywhere including in the bathroom where there is moisture, mattresses of wildly varying quality (tolerable to extremely bad, basically a box spring), the list goes on….. staff refused to fix or address any of the issues, saying they would have things fixed at the end of the stay after we checked out, (eg. suggesting laying a towel down to catch the AC water for the duration of the stay rather than fixing the unit).

Outside of the rooms, the building had random stained mattresses just in every stairwell for some reason? And curfew at midnight where the front door would be padlocked with no staff around to open after that time so you just simply can’t access the building. This wasn’t communicated to us at any point during check in so we were lucky to find out around 12:30am.

All of this would be forgivable if the price reflected the quality of the rooms; I would pay $10-15 USD per night with no complaints for what we got but they charged us $50USD per night which is wildly overpriced for the area. We ended up moving our entire group to a new hotel for literally half the price and triple the value.

The location is good at least. Very conveniently situated, assuming you don’t want to be out past midnight. Breakfast is ok, but lots of bugs buzzing around the fruit trays. You’re better off finding good local pho for $1-3 in the neighbourhood

Overall would never recommend this hotel and highly...

The hostel is very good value for the price BUT be aware of the “extras” - they overcharge quite a bit so be cautious with ordering from the menu (which doesn’t disclose prices) and paying for tours and buses - I ordered a basic (but delicious) rice dish and it ended up being $13 which is a lot of money for a single dish in Hanoi (just to compare: I went to an upscale restaurant around the corner and ordered wine, a starter, and a main/entree and the total was $19). Additionally, I was charged $20 for a bus ticket to Cat Ba and, although, they were very prompt and accommodating, I later found out that I could have bought it myself for less that $10. I don’t even want to mention how I had to haggle on the currency exchange rate and ended up taking an inferior rate simply bc the bank was too far away and I felt strapped for time. I understand the concept of a service charge but this was all a bit too much and left a bad taste in my mouth. I’m not saying don’t book here, I just think it’s important to disclose these instances and hold establishments accountable since situations like these are common and can dampen the overall experience while visiting Vietnam for a lot of people (which is a beautiful and worthwhile country to visit). This hostel gets enough business and has enough integrity that they don’t need to fleece tourists of money every chance they can get. This was my very first stop in Vietnam and a learning experience for sure - I was much more on my toes whenever money was...

We arrived at Hanoi House around 5pm, and were told we couldn't check in to our room because the guest in our room was not able to check out due to illness, which is fair enough. They said they booked us into another hotel next door which was much nicer, seems like a good deal. We were escorted to the neighbouring property and warned on check in that there may be some noise from the street as there are some bars outside, we have been travelling for a few months so we are used to this, we said it's not a problem. Fast forward to 11pm, we get back to our room after dinner to go to sleep and the room is vibrating to the beat of house music, quick search on Google to see what's next door. ITS A NIGHTCLUB OPEN UNTIL 5AM, literally on the other side of the wall. The property was Diamond Nostalgia Hotel, and the club next door was called The Circle. Not only was the incredibly loud noise and vibration a nuisance, but the room itself was filthy and falling apart. We packed up and walked back to Hanoi House to complain, and they magically had a free room which we could of stayed in the whole time. This was night 1. On night 2 we were "upgraded" to the suite on the top level, the quality of the room was better, but it had a balcony with a glass door looking out over the street. And there was a live band on the street until midnight (some local festival) and we could not sleep until after midnight again.. overall, horrendous...