Hoan Kiem Hostel — Hotel in Hà Nội

I spent 5 months travelling Asia and this was by far the worst experience. My friend and I needed to book a private room each for 1 month and we were delighted when management said that they had availability and even promised us a small reduction for staying for this extended period. 2 men working at reception confirmed this. ||||After 6 days, the same staff on reception asked us to pay for the period we had stayed, which was absolutely fine! However once we paid for the 6 days, they then started to mention checking out. We were extremely confused. The 2 men on reception blatantly lied to us about the availability and worse again accused us of lying about the fact that we had booked for 1 month and were beyond rude and arrogant when explaining this. We had to pack our bags as guests were checking in the next day. ||||Terrible terrible customer experience.. on top of this the place smells so bad, very poor air con system, weak wifi signal, toilet seat broken, hand held shower head coming from the bathroom sink and extremely loud, every little bit of sound travels. It was a blessing in disguise to have to leave after 6 days.||||Do...

This was definitely the worst hostel experience I have ever had in my life. Booked a private room way in advance because I had a late flight and would be arriving in Hanoi in the early hours of the morning. They claim a 24 hour front desk but when I arrived I had to bang on the door for about ten minutes before someone came to open. I got taken to my "private room", which was actually a dorm room with four empty beds. I say "room" but I actually mean cesspit. Filthy. Dead cockroaches, un-flushed toilet which looked it had been cleaned, uhh, never. Huge hair balls in the grimy sink. As I was exhausted I thought I would make the best of a bad situation and just wash up and go to bed. No water coming out the taps. Went back to the desk, had to wake the woman again. I was told I must use the toilet outside. So after I gave her a piece of my mind I left. Had to traipse the streets of Hanoi at 3:30am looking for a room. And to top it all booking.com has charged me for the room as a no-show....

I WILL NEVER EVER STAY IN THIS HOSTEL EVEN FOR FREE!!! The big guy receptionist was very very rude. First he told me that my booking is doesn't exist. After I showed the proof of my booking, he unpolitely gave us the key. When we saw the room, it was really horrible and smell very bad. Also the room was for single though I was write my preference for double bed because I'm going with my husband. When we complained to the reception he told us that the room was the only one left, and if we won't take it we can go and ask for refund to Traveloka. Of course we were very disapointed then left the hotel. After that I sent an email to Traveloka to complain about the booking but Traveloka told me that the hostel party said he had given us double room as the request and they couldn't give...