Queensland Children's Hospital — Local services in Brisbane City

I was appalled with the way I was treated here by the Nurse Practitioner Elaine McKibbin and Attending Clinician Fiona Thomson, I went into the ED on the 25-10-2025 due to my 2 year old son breaking his leg coming down a tube slide at the park, Initially Elaine asked what happened which I explained to the best of my knowledge what happened and that he will need an x-ray, she touched his leg and due to him not reacting looked at me as if I was wasting there time, I than explained that he is physically unable to bare weight onto it and his leg was buckling backwards at the knee joint, she than asked me to get him up to show her which I did, she than proceeds to say he will need an x-ray, I ask how long it will take as I also had my 7 week old breastfed baby with me and my 7 year old with me whilst dad was at home with our other 3 children, she claimed that they should get us up there quick for the x-ray and I was than told it would take about 10 minutes to get the images back, we went for the x-ray and as I left the lady who did his x-ray said the exact words "they will have the scans straight away" Almost 2 hours go by my son had enough of being strapped in the pram as he's a very active boy so he was screaming, I was trying to feed and comfort my newborn who was unsettled I had other nurses holding my newborn so I could comfort my son which was very helpful but was only for short intervals as they also had work to get done, Elaine and Fiona come back finally and explain he had 2 breaks, 1 at the top under his knee and 1 above his ankle, to me that made sense because his foot got stuck on the side of the tube slide and he kept going down whilst his leg went the other direction, they both proceeded to say they will need to call child protective services as my story doesn't add up with the breaks and normally they would see a spiral fracture, I was in absolute shock!! Of course I said that's fine because I knew the truth, they than put a cast on my son's leg and I than called my partner to bring our other 3 children up so he could explain his side as he went down the slide with him, and have him bring my iPad with the footage leading up to the incident as I had taken videos and photos of the kids at the park time stamped just before we went up there, he got a phone call from child protective services to get his side as he was on his way up just for them to say they had no concerns, when I went back into the room Elaine came in and said that they received the call that they had no concerns and that I could finally leave, I started to cry not out of relief but out of hurt that they assumed I was lying about how my poor son had got hurt Elaine proceeded to say I know it's scary, I was in no way scared of child services as I had not done anything wrong I was hurt that I was made out to be a liar when there was nothing else showing signs that my children are in need of protection. I was than told I HAVE to bring my son back to that hospital if anything happens to his cast and frankly I don't want to go anywhere near there again! I chose to go here instead of Ipswich as I was hoping for the best quickest help I could get for my son and now I'm regretting my decision and I wish I...

My Daughter whom is a Foster child was admitted for surgery back in Sept this year. On admission the hospital staff were CLEARLY informed multiple times by the child safety supervising officer that legally the mother (myself) is LEGAL GUARDIAN and the carer (her grandmother) is a CARER whom is instructed by the department and should adhere to their role. So, I sat with my daughter in ED for over 15 hours until she was admitted to the children's ward. I spent 3 days there with my daughter until on the third day her grandmother spawned her way upto the ward where I awoke and overheard conversation from behind the bedside curtain between the staff and the carer, my mother. Iam estranged from my mother whom is abusive and very manipulative (I experienced neglect, child abuse and SA in her care). I dont trust her with my children. Lady Cilento Hospital security guards were instructed to remove me from the ward assissted by the social worker in tow. I packed up my belongings in the baby's pram in tears and was physically escorted all the way out to the back entrance of the hospital, the social worker and security stood at the entrance until I had well and truly left. This experience was so traumatic for not only myself but also my toddler. The department had instructed her grandmother to not present to the hospital until further notice to confirm the babys discharge from hospital staff (as it was a weekend also). Upon her discharge I was NOT provided ANY after care instructions or any updates on her health or any information regarding her admission. They refused to release any information to myself. After many attempts of trying to contact the hospital, I was told they had made a mistake in the babys file, naming her grandmother as primary carer. They apologised and recognised their fault via email. The only resolution they offered was to make a complaint and wait for a response which is taking month's now. Iam sharing my story as to avoid this happening ever again to any parent or their children. The whole experience has truly impacted my opinion of Lady Cilento Children's Hospital and my confidence as a mother. I hope this story helps anything similar happening on the future to...

Absolutely amazing staff, facilities and care. Cannot thank them enough for their support during a scary time

01/04/24 Edited due to a terrible experience recently. The Oncology ward 5C needs a huge wake up call. No one there has a clue what they are doing and don’t communicate well with other departments. It’s scary enough when your child is being referred for a possible cancer diagnosis but when the people MEANT to be helping you not only don’t, but don’t particularly care either, it’s terrifying. Every single test or appointment has only occurred because I have had to chase everything up myself over the last month. This was meant to have been done by a nurse liaison, but no one can tell me who this person is or why we still don’t have one. The only reason I found out when our first appointment with a doctor was, was because the lovely staff in Imaging followed it up on my behalf. A week ago we were told our next appointment is for tomorrow and ‘someone’ would be in touch as to time etc, I still have not heard and no one is answering the phone in 5C. The reception staff were so clueless when I last tried to get their help that they thought we were from out of town and staying at RMCH (with one of the women pointing to my outfit and saying ‘you look like you’re from across the road’ whatever that’s meant to mean, I’m guessing she meant that I looked too casual, despite them knowing I’d just been in an MRI with my son where you can’t have any metal on your body or clothes because of the magnetic field) and cheerfully told me that couldn’t tell me anything as ‘there’s nothing on his file but his name, DOB, address and your contact details. Didn’t exactly fill me with confidence. Not to mention the run around we’ve been given regarding test results being ‘fine’ then ‘concerning’ then ‘fine’ again, repeat ad infinitum. It’s like they don’t understand that children and parents are frightened and need support. Am considering a...