LOEWE Galeries Lafayette - Women's Collection — Local services in Paris

Unlawful Refusal of Refund – LOEWE Galeries Lafayette Paris (Men’s Department)

I had an appalling experience at LOEWE’s men’s department in Galeries Lafayette Paris. On May 27, I pre-ordered a short and tshirt, but when it arrived and didn’t fit, the manager refused my legal right to a refund. Under EU consumer law, customers have the right to return online/pre-ordered items within 14 days—no questions asked. Yet, the manager blatantly ignored this regulation and denied my request.

Even worse, he refused to provide his name or contact details, which is both unprofessional and suspicious. No retailer can force a customer to keep an item they haven’t even tried on—this is a basic consumer right.

LOEWE markets itself as a luxury brand, but this behavior is anything but. If they disregard legal protections, how can customers trust them? I urge LOEWE corporate to investigate and train staff properly—no one should experience this level of disrespect.

Avoid this location if you expect...

Went to the level 0 store, the associate was very unprofessional, I asked for belts, she showed me the display of belts and then left. I was trying by myself, when she came back I decided to buy, gave her the belt I have chose, she took the belt, went inside, I thought she would take a new one to show me if it was in good conditions then pack it in front of me, like other brands would do. But instead, she packed that one that was on display and gave it to me. I asked if she has put a new belt inside, she told me that one was new, she just put it up for display. Then when I got back to the hotel I found two scratches on it. 0 service for a...

We were very lucky to be served by the super friendly and helpful Jessica, Farah and their team. Jessica is very professional yet doesn't feel pushy. As we were getting the bag for a friend, we needed some time to communicate with our friend before going ahead with the purchase. Nonetheless, Jessica was very patient. Although we weren't served by Farah, she has been very helpful in many ways. And when we left the shop, all the staff said goodbye to us with great smiles even though we were definitely not the biggest customer of their store.

Great teamwork providing...