Ritz Club & Spa — Local services in Paris

Quite bad experience on the first day of the new year. We booked an 1 hour Creative massage service, we arrived 10mins late and the staff told us she will deduct 20mins from the service time. We spent some time to communicate because I didnt expect that they don't give any time buffer before and after the service, everything is not negociable, we dont have any choice at all. The frontdesk lady was tough and kind of impatient, like, this is no choice, we cannot cancel, we cannot move to later hours that day, she just doesnt accept any negociation. Like, either you accpet a 20mins reduction, or you leave, but you still have to pay. I asked for alternative compensations, a discount on the total price, or a coupon of restaurant, or whatever she can do, she didnt take 0.01 second to think and she said NO! Finally she propose that we can use the swimming pool, but did you bring your swimming suits? Oh you didnt, then its a pity, I have done everything I can for you, its your problem not to bring a swimming suit with you everyday when you go out.... I find it not nice to propose something not feasible at all and pretend that they have made all the efforts... I didnt expect that the time waiting at frontdesk, check confirmation, communication, change clothes, locker problem (the locker is not functioning so I waited staff to come to fix, back and forth, finally changed a locker), everything is counted and reduced in the massage service time. They said they cannot extend the massage service time because its fully booked today, but its very empty in the changing room. Also the main issue is that we had a Duo room, and this room is booked for the next customer, if they separte us into 2 single rooms, the problem could have been solved, however they did not propose this solution until I point out it, and they said its possible. But one of us would still have a 20mins of reduction of service time. The lady at front desk promised to offer us 2 glasses of champagne as a compensation, but she didnt offer them at the end. I asked 3 times and they just pretend they dont know what Im talking about, asked me to wait and went to call another person, finally then never come back to me again... its not a question of champagne but really the attitude and service. When we mention that the customer experience is bad, they look like they dont care and they can afford to lose some customers... I seriously think that as a 5 Star luxury hotel, the service could be better, they could make a bit effort to find a solution for customer when its possible (and apparently it was possible, they just dont want to...

I’ll begin with the positives of this experience. The staff was kind-until we complained of course. The facilities are very clean but nothing special. The locker rooms have faulty lockers that barely lock so don’t leave any valuables in them.

The robes are delightful but the slippers are too small for the average adult. Our massage services were fantastic our masseuses were the best part of the entire experience. (I’d give them each 5 stars as a personal review for their service)

My massage was very relaxing..However, upon leaving the serene quiet space of our massage we were brought to a balcony over looking the indoor pool.

The pool was packed with kids and families screaming- talk about ruining the tranquil spa environment. We were told after our services - nowhere on the site was I told; that to use additional amenities such as the pool, sauna, and steam room, we would each individually be charged another 135€.

When paying 250€ for a massage service the expectation is to have access to the full spa. NEVER in any spa across the world that I have ever visited have I had such an awful experience. They may as well charge you to breathe the air in their hotel.

Mind you to have the day pass you must still have a service totaling at 385€ for a subpar complete spa experience. Save your time and money and visit another spa in Paris. The hotel is expensive enough for them to offer all amenities to...

The same spirit of joyous abandonment and caprice of the Hotel carries through to the Ritz Club and Spa: baroque music plays through underwater speakers, mosaic mermaids frolic underfoot, the "experience showers" are – for once – worthy of the name. Those showers are hilariously theatrical actually.

Although its aesthetic choices may not be to everyone's taste, it is an impressive facility by any measure. That must be the largest pool in any central Paris hotel. The generous proportions and airiness make it easy to forget that you are actually quite deep underground. There are gender-separated saunas, steam rooms and showers in small corridors off the pool. These lack the flair of the other facilities but do the job.

The Ritz Club's gym is straight-up a full-service gym with a full-time trainer on-site for all questions big or small. I can't think of any equipment which isn't there. The snack bar is...