Eiscafé Rizzelli — Local services in Mainz

Disappointing Experience at Eiscafé Rizzelli

My recent visit to Eiscafé Rizzelli left much to be desired. From the moment of arrival, the service was unwelcoming. Although we asked if we could sit down before paying, the staff member at the counter rudely informed us that they only accepted cash payments, which was an inconvenience. Despite their brusque manner, we went to withdraw cash and returned for seating.

Upon returning and paying for our ice creams and drinks, we were surprised to find that there was no table service available, despite there being several empty tables. Another staff member, in a rather impolite manner, informed us of this.

To add to the disappointment, the cappuccinos we ordered were disappointingly watery, failing to meet our expectations in terms of quality.

Overall, the experience at Eiscafé Rizzelli felt unwelcoming, and the quality of the drinks did not meet expectations. Unfortunately, based on this visit, I cannot...

Really unprofessional and rude attitude to clients. We visited this place to eat ice-cream, but in a few minutes after buying and sitting outside the waitress asked us to leave this place, because it was supposed that we were with ice that could be taken to go. Although, there were no such notification at the cash desk and no one informed us about this rule while we were buying. That let to much inconvenience for us, especially taken into account that we were with a small kid. By the way, the ice cream was decentish, not better than any from the supermarket and definitely much worse than in the...

Die Bedienung spielte mit dem Handy und war genervt, als ich nach 8 Minuten freundlich gefragt habe, bei wem ich meine Bestellung aufgeben dürfte. Dann bekam mein 5 jähriger Sohn, im Restaurant sitzend (also nicht 'to go'), sein Eis in einem Pappbecher, da der Chef Bedenken hat, dass Kinder das Porzellan kaputt machen könnten, so die Aussagedes Mitarbeiters. Meine freundliche Bitte um Porzellangesteck für meinen Sohn wurde widerwillig und genervt umgesetzt. Ich bat um ein freundliches Verhalten, da ich zum Verzehr für eine kurze angenehme Auszeit gekommen bin. Der Mitarbeiter war davon noch genervter. Ich habe den Chef, der mit dem Rücken an meinem Tisch stand im angemessen ruhigen Ton dazu angesprochen. Der Chef betonte, dass er hinter seinen Mitarbeitern stehe und das unfreundliche Verhalten seines Mitarbeiters nicht schlimm findet. "Vorgesetzte sollten immer hinter ihren Mitarbeitern stehen," sagte er. Der Kunde ist hier leider nicht König. Zudem schmeckte das...