Sora-no-shita Kawaguchiko-eki shop — Local services in Fujikawaguchiko

Horrible service. We tried to use their website to book the equipment and it didn’t work. We came directly to the shop the afternoon before our Mt Fuji climb; they did not help us at all; they bring you to a space and they don’t tell you the specs of the rain jaquets or anything else (they actually don’t know). We booked the equipment for 3 days.

Next morning, we had to cancel our Mt Fuji climb as there was typhoon coming.

So we never used the clothes and we brought them the shop the same day. They didn’t care about the typhoon and didn’t bother. They didn’t make any discount. Huge business for them: clothes booked for 3 days, but returned in 24h and they do not even need...

I believe the shop keeper got some problem in speaking English. I was shocked that he told me the display T-skirt is NEW when I decided to buy after fitting. Display item is for customer fitting, it’s definitely NOT new! Those at your back are NEW! There are hundred and thousand of new clothes at the back. However, I saw you gave new items to the previous customer, I don’t know why I deserve to get a display one which is obviously OLD! Remember I didn’t beg for any discount from you, but as a result I felt like begging you to give me an new one with full paid on it. How...

Went for some equipment for Fuji climb Staff is pretty polite and does speak some English however they do not seem to have a lot of knowledge on how to choose equipment - or at least do not take the time to share it The equipment is of decent quality but I found a bit cheeky to make you pay for batteries for a rental headlamp 👀 They do sell second hand shoes at the front that are sometimes barely more expensive then renting them. Overall good service, just a bit disappointed by the lack of assistance and the...