Hotel Yu-shu — Local services in Osaka

We are very sorry and we fully understand your situation. But it's not our fault, so please contact the platform directly. This is the refund rejection email claimed by the hotel. They are scammers who refuse to issue refunds, even for reservations canceled within one minute of payment. Japan has a withdrawal process for consumer protection, and they are obligated to follow this precedent. It's fair and commonsense. Due to this issue, I had no money left for accommodations on my last night in Japan and had to endure the freezing cold outside until the midnight. Thankfully, a kind passerby directed me to a small, cheap hotel, but the experience of shivering for hours left me with a bitter memory of Japan. On January 5, 2025, at approximately 3 PM, I tried to make a same-day reservation through Agoda. During the booking process, I clearly modified the date to January 5 and completed the payment, but due to a system error, the reservation date was recorded as January 6. I noticed this immediately and canceled the reservation within one minute. However, I was informed by Agoda that the hotel's policy considered it a "no-show" and that refunds were not possible. Agoda explained that a refund could be issued if the hotel agreed, but the hotel avoided responsibility and refused the request. Following advice from Agoda, I provided the reference number to the hotel and explained my situation. I asked them to understand that canceling within one minute cannot be considered a no-show and to please help me. As you can see from their response, they insist it is not their fault and refuse to cooperate. After I wrote a review, the hotel suddenly sent a message stating that they would "allow check-in." Since the reservation had already been canceled, this response was confusing. I called the hotel, and they explained that "allowing check-in" meant they were agreeing to issue a refund. They also demanded additional payment, stating that "after check-in, the amount received from Agoda would be refunded." This proposal involved double payment and was an unfair method that made no sense. Their explanations were unclear, and their communication felt like two foreigners struggling to negotiate in broken Japanese. I contacted Agoda to mediate and explain the situation. Agoda determined that the hotel’s demand for additional payment was unjust and attempted to contact the hotel directly to resolve the issue. However, the hotel did not answer the phone, so Agoda left an email. Later, the hotel agreed to issue a refund on the condition that I delete my review. After I agreed and deleted the review, the hotel promised to process the refund through Booking.com upon receiving a cancellation request. However, on the day of my departure, the hotel sent a sudden message asking when I would check in, further adding to the confusion. The hotel repeatedly changed their statements and appeared not to understand the situation clearly. I sent an email to clarify the situation and resolve any misunderstandings, and I asked Agoda to follow up and confirm the facts with the hotel. However, the hotel did not respond to any further inquiries. Even after another attempt, the hotel irresponsibly ignored the request. As a result, my reservation, canceled within one minute, was considered a "no-show," and I was unable to receive a refund. The hotel’s irresponsible behavior and the blame-shifting between Agoda and the hotel caused significant stress. Under Japan's consumer protection laws, a refund should have been issued, but the hotel ignored these safeguards and behaved deceitfully. I believe the hotel’s actions are unethical and problematic. This is fraudulent, but it seems the Japanese government is turning a blind eye: Friends I met while living in Canada told me they had also encountered similar scams, and they particularly warned me that demanding double payment is a classic tactic used by the yakuza to extort additional money under the guise of refunds. English-speaking travelers, please be very cautious and avoid doing business with this...

Beds provided aren’t real futons but just really thin versions of a mattress. Shower was very nice. No lobby or anything like that. A great stay, but definitely wouldn’t say it’s luxury.

They provide 600ml water bottles at 1 bottle per person per stay, instead of the usual per night. Which was really weird and a weird place to be stingy on

Location is surrounded by Chinese shops and tourists and the reception staff are Chinese as well, so sometimes I forgot that I was in Japan When we arrived they said they would bring all our luggage to our rooms when the rooms are finished cleaning. But then by checkin time they made us bring our luggage ourselves - which was only an issue since the reception and the room buildings are across the road from each-other. Windows have no view, brick wall. During the day there was a quiet but constant construction noise Only a few plug in ports in the bedroom and they’re far away from the beds Yukatas provided are really short

The accomodation also messages you a lot prior to your stay which was quite annoying. Asking for our passport and identification etc. then they asked what time we would checkin, I told them 3pm the next day. Then at 8am the next day they messaged asking “did your plans change? Please tell me when you’ll be arriving”, which was really strange The reception desk is also locked on the outside, so if someone isn’t standing there you’re just...

First of all, there are two hotels: Yushu Hotel. I didn't know there were two, so I was ringing the bell at another Yushu hotel. There is another hotel right next to it. It would be good to note. There is no staff after 6 o'clock. If you think check-in will be late, you must contact us in advance to use it. The location is next to Dotonpuraza, so it's very easy to find, and it's easy to get to Namba Shinsaibashi in one street. The hotel is not well known, but I think it would be great for those who want to experience a Japanese home. The price is larger and better than most 4-star hotel rooms. The unfortunate thing is that you have to request room service, which incurs an additional cost. I was very disappointed that there were no robes provided in the room. And it was great that the staff at the front desk took a Polaroid photo as a keepsake of the last day. It was so nice to leave behind so many good memories. I want to use it...