Daikoku Drug — Local services in Tokyo

I visited this store few hours ago, feeling upset and thought it was my worst experience in Japan .I waited for people with 2-3 full baskets in front of me for 15 minutes or maybe longer at one of the tax free line. When the other tax free line was available, the staff let people who lined up at the non tax free line (who did not wait as long as me) to cut my queue. When it was finally my turn, the same staff instructed me to hand him the basket .I was unsure about how to give the items to him, either above or below the barrier , and he looked at his coworkers and sighed. I felt humiliated and thought I did not deserve to be treated like this just because I did not understand Japanese or Chinese. I would not recommend this store , pretty sure I could get better customer service from any other...

We found all merchandise that we wanted here in one stop, but the most impressive was the staff there were very nice and knowledgeable. They answered all our questions regarding the difference across brands and helped us to decide on what we truly need. There's one Chinese speaking staff was particularly patient with us, and went the extra mile to inform us about the tax free rules and procedures. We even went back the same day caz we forgot to get the flu metz and they gave us the same discount earlier. Very thankful for...

Well stocked pharmacy, but unpleasant service experience. The staff are specially catering to tourists from China, so don't expect the high standards of service you'd normally find in Japan. I was browsing the shelves when a salesperson brusquely asked me to move out of the way, so that she could show a product to the tourists she was selling to. We later accidentally queued at the tax-free cashier counter, and were chastised to move forward to the non-tax...