Kiwa Seisakujo Asakusabashi — Local services in Tokyo

Went to the store and I tired to use my broken Japanese(I’m sure will have hard time to speak with them using English )to communicated with the staff and the lady on the second floor told me that if I want tax free I need to go to third floor to check out (total amount need to be over 5000yen), but you can’t mix each floor item in the same basket, pick the item you want on each floor and give them to the floor staff and then they will bring them to the third floor waiting for you to check out.

I went the first floor last and then told the first floor lady that I want tax free and asked her to bring these to the third floor for me, and she was asking if I finished my shopping on other floors and I said yes, but she could understand me and I told her that I’m ready to check out. We both had hard time to communicated with each other, and I tried my best to communicated, after she brought the item to the third floor and she said “面倒くさい” HELLO? You guys are accepting tax free which means there will be a lot foreigners to come and visit, maybe you staff need to learn basic...

The shop is well furnished. That is the good point. But i am disappointed. I am black and was there yesterday with japanese friend. The lady at the cashier 1st floor treated me a total different way from my friend. Not willing to give me shopping bag even though i spent more than my friend. My friend had to ask for it before she gave it. I wonder if she is racist. You should avoid having such people serving there, or best precise that the shop is not accessible to...

If you're into making your own jewellery and accessories, this is the place to get the parts. They always have something new and there are often little cards with helpful hints on how to use the parts along with samples of finished products so you know how...