Van Cleef & Arpels — Local services in Tokyo

I went into this store on February 4, 2024 around 1pm to purchase a bracelet. The Chinese saleswoman with a facemask was mumbling about signing up for reservation. I couldn’t hear her clearly so I took a step forward. The moment I stepped on the black flooring plank of theirs, she pointed at me and said “出去” which means “get out” in Chinese. No “please step out for a sec” nor “please wait outside” but bluntly “get out”.

Unprofessional and unacceptable. You don’t talk to a random person like that in daily life, but a sales person in a luxury jewel store was talking to a customer in this way. Based on the review under this store, this is not the first time for the salesperson to do this.

Ironically, I went to another Van Cleef store in Ginza Six. The saleswoman was respectful, polite and patient. She showed me a bunch of bracelets and necklace, and offered me her name card in the end. Night and day!

The 1st saleswoman should be fired right away since she’s so entitled to her job and so arrogant to the customers. She should be of service to customers but she becomes the queen of that little boutique. Some salespeople are delusional about themselves owning the store instead of being an employee of the store. Go to Ginza Six if you really...

Rude, arrogant; ignorant and probably racist too If you read this and you are VC manager in Japan or for this particular shop, you really need to speak to the gent that ‘serve’ us on 15 Oct 2024 morning 11 am. Not only he rolled his eyes but apart from the above when we ask him for certain collection nicely but end up he just walk away and ignore us. He is just employee but he carries VC brand and culture. You just lost a loyal...

This store SA doesn’t speak basic English, unable to provide any form of service for example checking availability, unable to respectfully advise you to come back tomorrow since their “queue quota” is full - yet their staffs are just sitting around doing nothing. It is ok you can’t sell - as a high end luxury goods company - where is your customer service? Ended up going to Ginza6 outlet...