KLCC Observation Deck — Local services in Kuala Lumpur

All the reviews will tell you how they enjoyed the observation deck experience, and it's definitely fun. But let me tell you the statistics that others won't. You'll start in the basement of the Petronas 2 (the east tower), which is good news if, like me, you're attempting to enter every skyscraper that held the title of the world's tallest. That's because Petronas 2 topped out before Petronas 1 and was hence the official record holder that surpassed Chicago's Sears Tower on April 2, 1998, during construction. That record was obviously tied by Petronas 1 later and reigned as the champion until Taiwan built a taller building.

Passing through airport-style security and ascending to the 41st floor Sky Bridge (558 feet above ground level), you'll spend 15 minutes perusing the views but are not allowed to access Petronas 1 (the west tower). If you're trying to enter as many of the world's buildings as possible that exceed 1,000 feet, like I am, this is bad news. Petronas 1 could be another building on that list. So to check off Petronas 1, either walk to the end of the Sky Bridge right up to the locked doors which will put you within the shell of the building or visit the ground floor of Petronas 1 while you're in the lobby.

Next, you'll be taken to the 83rd floor, transferred to a different elevator to reach the 86th floor, and you'll have 10 minutes in the small observation deck (1,210 feet above ground) to see 360 degrees of the city. The 87th and 88th floors cannot be accessed. You'll be taken back down to the modest gift shop on the 83rd floor (1,166.5 feet above ground) where you'll be given unlimited time to shop.

Overall, it's not quite as spectacular as other observation experiences I've had like Seoul's Lotte Tower (1,640 feet), Shanghai's World Financial Center (1,555 feet), Tokyo's SkyTree (1,476 feet), and New York's One World Trade Center (1,268 feet). But this excursion is still...

This is my second time visiting the KLCC Observation Deck, with my last visit back in 2022 — and honestly, nothing has changed or improved since then.

Staff appearance could be more professional. A white long-sleeve formal shirt would look much better than polo shirts with shirts hanging out. Also, staff should avoid using their mobile phones during duty; we noticed 1–2 of them were more occupied with their phones than with visitors.

Tips: Buy your tickets online in advance instead of walking in, as chances are much higher. Arrive 15 minutes before your time slot, where you’ll be given a colored sticker. Staff will call your group based on the sticker during the tour.

A few areas need improvement: • Provide proper chairs instead of round sofas in the waiting area. • Improve lift ventilation; it gets stuffy when crowded. Adding an interactive overhead display with narration about KLCC would be more engaging than the current dull visuals. • During the skybridge briefing, staff should use a mini microphone so people at the back can hear clearly. • At the observation deck, while the city view is impressive, the space, displays, and interactive screens feel very outdated.

Overall, visiting once is alright, but it lacks updates or enhancements to make people...

Marking one star off perfect for two reasons: one, it’s expensive, two, it’s not as informative as I’d hoped. As per other reviewers, having to be there 15 minutes before seemed a bit of a waste of time as you do just stand there in a queue… however I can accept that it’s probably needed from their side. The security part was fine and understandable, advise you not to take big bags or bottles of water, you’ll need to store them if you do. The sky bridge is very cool and you get a little bit of a talk prior to the 10 minutes to look around and take photos. After you ascend to floor 86 for the observation deck, views are awesome and I really liked the models in the room, however there’s hardly any info on the building, I would have expected info and pictures detailing the city before and during build. Maybe some information on the architect and the vision, but sadly it felt light on that side plus you’re rushed through. On the whole it’s something you have to experience if you’re a tourist in KL. No regrets, I’m glad I’ve done it even though I...