Banco BBVA — Local services in Mexico City

I am Canadian. I lost my BBVA debit card in this branch, so I applied for a new card in this branch, but my nightmare started here. The bank staff asked me to update my information on the grounds that the original bank made a mistake. I did it, but they froze my account on the grounds that they asked me to buy insurance, which I refused. I thought it was unreasonable. He later asked me to sign and said that I could get my card back the next day. In fact, it was a scam. He asked me to buy an insurance without my knowledge and consent (I didn’t even know what insurance it was), and I had to pay 600 pesos every month. But he still didn’t issue a new card for me. I spent 3 days in this branch, and my problem was not solved, but he gave me a new problem. I reported this situation to travel.gc.ca I hope other Canadians living in Mexico must be wary of this bank. It...

Excellent service, the staff is very friendly, they helped me to open an account and set an app, and some workers speak English,...

Very waste and useless, people don’t give solution to your problem They just care for their own personal work Very bad experience...