Go Divers Cozumel — Local services in San Miguel de Cozumel

Unfortunately an unprofessional and shameful experience! For our last day in Mexico we booked a scuba diving tour (Package DSD: Discover Scuba Diving - 145$ p.P.) with this company after visiting their office where they seemed to be very friendly (already here we told them that we dont have diving licenses). For this we filled out their formular, where we clearly stated that we were beginners without a diving license. In the evening they wrote, that they have some problem: that somebody booked shortly after we left the office a private tour and that they dont have any staff left for us and if it is possible, that we rescedule. I said no, because it's our last day and we dont have any other option. Shortly later they replied and said that they found a solution for us and we dont need to worry. Then they sent us the name of their boat and that we should be at 9 o'clock at the marina for our diving trip tomorrow. We were there at 8:45 and meet one guy of this company, who said we should wait a little bit longer. At around 9:30 we saw a family of 4 people immediately entering their boat after they arrived at the marina and shortly after the boat left for their private DSD-trip! That guy said we should wait a little bit longer because another diving teacher will come to pick us up. At 9:50 that guy came and took us to a shared boat with around 20 other people (all with diving license and experience) which was about to leave! He also bring our diving equipment, which to me looked not even complete! 2 other people (professional divers) booked with this company a tour for that boat (which is btw cheaper than the DSD-package), but they already were on the boat with their scuba diving gear already assembled, etc. Then he asked us about our diving license and our last dives, even they knew everything from our submitted formular. He acted surprised: "oh, you dont have a diving license? Thats a big problem, you couldnt come on this boat." He said to the boat driver to stop departing and we got off the boat, after he said that we can come back in the afternoon and he'll give us a "private tour". For this story it was necessary that everything happened on the last minute! With the other guy from before we drove back to the office, where we wanted to get a refund. There also everbody acted surprised, even whole the story was a big orchestrated theater play!!! "Nobody knew anything", even they knew exactly what they did and that we didnt have a license. Only because they were so greedy, they let us wait for so long and arrange this story in hope that we will just come back in the afternoon. Really really disrepectful!!! Then we wanted to get a refund and needed to wait over 1 hour, until we get some paypal "confirmation" screenshot in spanish, that we will get a refund. Until this refund really happened, 15 days passed!!! Several times I asked about the status of the refund. Only after I told my Mexican friend who is a lawyer to fix the problem for me, did they send the money to my Paypal. They really cost us so much time and nerves on our last day in this beautiful country... If we only went to Aldora Divers, it would have been a little bit more expensive, but for sure very excellent and professional, unlike GoDivers Cozumel. Couldn't recommend this company with such a disrespectful and greedy behaviour to anybody. Because from the beginning they could have said, that they dont have capacity and we could go somewhere else, instead of...

Roger, Carlos and el Capitano Sam are a stellar crew and run a fun, safe, professional operation. They, as well as the other divers on our 2 tank AM trip, were VERY accommodating. We had a few hiccups coming over to Cozumel from the mainland, (if taking the ferry from Playa del Carmen, make sure to account for commuter traffic and give at least 30 min prior to boarding time on the ferry!) We had some beginner divers and Carlos was brilliant to make them feel confidant and comfortable in their abilities to communicate with him and know safety procedures. He showed them the wall drop off and amazing coral reef and they got to see turtles and a Goliath grouper! Capitano Sam keeps a tidy boat and it’s very easy for roll off entry and a big ladder for climbing back onboard. Both Carlos and Sam and genuine and lovely to socialize with. As an ex-capitana and dive instructor myself, this is an easy, safe, and local low key experience that is exactly what we were looking for. We were recommended and I will continue to recommend Go Divers. Thank you again amigos por la gran experiencia. ¡Te veo la próxima vez!...

I am so happy to have found these guys who offer a very personalised, super friendly and reasonably priced diving experience. Seeing all the other Tourist factories where divers get released like kettle from 4 boats on the same diving site I realised that I was extremely lucky to have chosen Go Divers. Equipment was spanking new, the boat super clean and our instructor Carlos and the captain Sam made us feel like friends rather than just customers. In between dives there were plenty of refreshments and fresh fruits to replenish your energy for the next plunge. Carlos is also full of great advice for Restaurants (los Nopales 🤤🤤) bars or beaches to go to without sending you to tourist traps. Did I mention that he takes pictures of your dives under water that he won't sell back to you but happily send to you over Dropbox. WOW! Would recommend them to anyone that is on the lookout for an authentic experience! Thank...