Luna House Cusco — Local services in Distrito de Cusco

We really wanted to like this homestay however in the end we did not. Few things went wrong from the beginnings (small things like no towel on arrival, insisting on own’s preferred taxi that ended up double charging – for adding a stopover to pick up bags along the way - (please use uber, it works!), and a few other housekeeping mishap) which are not the end of the world. We did not like the location as it is really up the hill (which really matters if you are in Cusco at the elevation of 3500), hard to get there by taxi, and we found that the price of the room was almost the same as when we stayed near the main square, which we preferred more. So there was really not much benefit staying up in the hill. The main door’s bell doesn’t work (getting to the homestay’s (other) park entrance involves a hike). We managed to get in by knocking but please check the bell’s battery. The room was super cold, even with jackets on we were freezing, the bed was comfortable with thick layer of linen and blanket and complementary hot water bottle (bed warmer), however if you were out of the bed it was just uncomfortably cold. We did get a heater eventually but that couldn’t do miracle and the common room was also cold and only heated during breakfast. Window door slide did not seal tightly so heat might have escaped there and insects found there way easier in when the light was on in the evening. Nearby restaurant/hostel was playing live music on two evenings that was also ruining the quiet location. The room does not come with bottled water, or cups, or kettle, or fridge. The homestay does have a kitchen but there was no sign that we could use it. There were complimentary hot beverages (tea bag, coco leaves), however the thermostat with water was more often lukewarm than hot, but mostly it was just empty. There was no kettle in the kitchen either to make a hot tea. For breakfast you only get tiny piece of cereal and plain scrambled egg, unlike the full buffet we experienced in another hotel in Cusco. You can only pay with cash at this property which is very strange, so we had to withdraw cash from an ATM with exorbitant charges and walk around Cusco with few hundred dollars in our pocket to pay the room until we got back to the homestay. What made our stay really disappointing that as we woke up early to get a 7am breakfast (as breakfast was advertised between 7-9) before we head to the airport to leave Cusco; at 7am no breakfast preparation was found. When staff came eventually, we waited until 7:20 but as there were still no sign of we getting breakfast anytime soon so we left without eating. All this inconsistency in service were just disappointing. We found the staff was...

Luna House was an absolute hidden gem! Truly the Cusco oasis of your dreams. It sits in a quiet and scenic uphill neighborhood about a 10-15 minute walk away from the plaza. Angela was extremely helpful and responsive with all of my questions - she even reaches out prior to your arrival to ensure you easily find the place. They can arrange a taxi for you for drop-off/pick-up at the closer entrance of the house, should you choose. Upon checking in, I was welcomed with tea (available 24 hours), the SWEETEST most adorable pets (Antares the dog and Inti the cat), and such warm hospitality. She even offered to carry my luggage to the third floor which was very helpful given that I was very sore from the Salkantay Trek!

The private room and bathroom were fully stocked, quiet, spacious, and very clean/comfortable. The room was a bit cold which I found PERFECT as I love to sleep in the cold snuggled under very warm blankets. A hot water jug was even included for warmth! Just goes to show how thoughtful they are about everything. The shower had hot water which was very relaxing. The views of the city from my room/the patio, at night and during the day, are truly UNMATCHED. The house is decorated very nicely. They serve breakfast everyday which was very convenient and absolutely lovely. I enjoyed my stay so much that I decided to stay a bit longer in Cusco! Angela even accommodated my request to check out in the evening before my flight without charging full price for another night. Mr. Alcides was also very kind during check out and let me spend some more time with Inti and Antares before departing! Truly the best way to spend my last day in Peru. Made it so hard to leave! I look forward to coming back, and recommending Luna House to...

Luna House is hands down the best hotel that my husband and I have stayed at in South America, and we have been traveling for 2 months now. From the moment we arrived, Angela, her father Alcides, and their adorable house dog Antares greeted us warmly and made us feel like family. From helping us with laundry, booking us taxis, packing us a lunch for our long day-trip to Machu Picchu, getting us hot water bladders for bed, every step of the way they went above and beyond to make our stay magical. If that alone doesn't sell you on staying here, the facilities are also a dream, with a small, lush garden and beautiful patio area with views over Cusco. The rooms are extremely comfortable and stylish, with plush beds and vibrant Peruvian textiles. We also loved the coca tea and tasty breakfast. It was one of the most extensive we've had in South America and included yogurt, granola, fresh fruit, bread with butter and jam, and eggs prepared as you requested. We stayed here for a week and were so sad to leave - it is truly such a special and unforgettable place, and made our trip to Cusco...