Aesop — Local services in London

My visit to AESOP Battersea was nothing short of remarkable, largely due to the exceptional service provided by Dominic. With the clock ticking and the pressure of picking up my daughter from school, I entered the store with just two questions in mind. However, Dominic's warm and welcoming demeanor immediately put me at ease.

Not only did Dominic efficiently address my inquiries, but he also went above and beyond by suggesting a range of products that would be perfect for my wife. What truly set this experience apart was Dominic's willingness to go the extra mile. He didn't just verbally recommend products; he took the time to test them on my skin to ensure they were the perfect fit.

In the midst of our conversation, I couldn't resist asking for advice on the best relaxing treatment. Dominic's knowledge shone brightly as he shared his insights, making me feel like I was receiving personalized recommendations tailored to my specific needs.

In a world where rushed and impersonal customer service often prevails, Dominic's genuine care and expertise were a breath of fresh air. I left AESOP Battersea not only with the perfect gifts for my wife but also with a sense of gratitude for the wonderful experience Dominic provided. His dedication to ensuring customer satisfaction is a true testament to the exceptional service at...

Bespoke customer service in a bespoke storefront inspired by the control room console of the power plant. I entered thinking I'd try a few creams and spray a few perfumes, and ended up getting a world-class consultation from Dominic, who asked about my skincare routine, figured out what I was after, and treated me to an entire spa facial routine with 9 different products from an exfoliating scrub to a soothing toner, silky moisturiser, and more - and with a hot towel to boot.

Products may be pricey, but the customer service is one of friendly, non-pushy conversation that's all about understanding what you like and what's for you. Needless to say: definitely worth...

I usually adore Aesop products and the in-store experience, but I was very disappointed by the rude customer service I received there today. I tried one of the testers at the sink, where a colleague asked if I needed help. When I declined, he said ‘there were testers but they aren’t self-service’ - which made me feel very inferior and that I couldn’t be trusted to try a couple of hand creams without supervision. I walked out without hesitation - and of course without buying anything. If it is Aesop policy to not allow customers to try their products in-store without staff supervision, it is a real shame and makes for a far less enjoyable...