Boots — Local services in London

The most laziest staff members I have seen in that store! Brought lunch as meal deal with a packet of paracetamol which requires approval and this near to lunch time. No staff members at the front, all of them are at the back. I went to self check out and couldn't get any one to approval for the paracetamol. I went at the back of the store and queue up and then queue was getting bigger. Rather than calling on other staff members to jump on til, one of the staff is telling me to go back all the way to self check out despite I was to be the second person to be served and having a paracetamol on my hand visible. I had to justify why I was in the line as if it is a favour she is doing for me. The second staff who jumped in the till was shocked and asked me 'you.just want to pay for this' and again I was surprised I had to justify this. This is most laziest store of all!. Management seriously needs to look into this!

**update - to Boots owner telling me if I wanted investigated further and to call this number is a bit disappointing customer service itself. Having put on a negative review itself should be enough for the management and owner to investigate and this incident happened the same day of my review. Since the top tone voice (owner) dealing the negative review in this manner then I am not surprised why there is such lack of customer service and poor attitude in this boots store itself! I don't even know how you got into the manager position, if you have this poor attitude in handling complaint and negative reviews in...

Appalling service in terms of prescriptions. I had an urgent prescription to pick up contacted the pharmacy on the phone(which takes ages if you try) and got told that i couldn't get it because the prescription was sent by my doctor via fax. This usually works and the staff i had on the phone was obviously not aware. It could have led for me not to have my medication if i hadn't insisted and gone in person. I tried to feed this back later to the pharmacist in charge who was very rude and defensive instead of just taking it on board considering the fact that i said it calmly and mentionned that it was irresponsible. I'm highly disappointed. This is just one experience, I have some others but my review is already too long.The treatment is very different depending on the staff and they should be trained and/or taking accountable when misdirecting customers. My only regret is that losing me as a customer will not...

I have waited a bit before writing this review, as I wanted to see if things would change with time, but I'm afraid in the past months (quite a few months...) what I've noticed was a lack of empathy and kindness from most of the staff, as well as a lack of attention even towards loyal customers. Just one tiny example: this morning I went to purchase a product and I have deliberately asked for the biggest packet as this included a price reduction for Advantage Card holders. I have asked the person at the Medicines/Prescription counter to confirm this and I was given an abrupt reply. In the end, no discount was applied, I have paid for the full price. I have noticed straightaway but didn't say anything as I didn't want to receive any extra "kindness" on a Monday morning... In the past and in more than an occasion I haven't been treated very kindly either, so I probably won't buy anything else from this...