M&S Simply Food — Local services in London

I really regret leaving a 2 star review. I was however left with no choice in the matter. M&S is truly a beloved staple food retailer in the UK. This particular one: nothing less but the highlight of Charing Cross Station. I must admit the prospect of a complete reno of the place I look forward to visit on a daily (business days) basis, left me palpitating with excitement. And finally, the day of the grand re-opening dawned! It is hard to describe my pain and disappointment when I found out that no coffee OF ANY FORM was to be found in their assortment. Not even the dehydrated kind! For goodness sake people! Coffee would be classified as a class A drug if it hit the markets today!! The people need...

As a severely disabled 83 yr old with balancing difficulties I was distressed to be told to move backwards through a narrow gap and round 2 corners to access the store by the large African race male Security guard who refused to move 2 metal posts which had been placed incorrectly in the access space intended for your customers by the entrance next to bread shelves as I have always had help in the past with my walker wheelchair that stops me falling.

Your other staff automatically offered help when I approached the tills seeing my physical problems

He should be aware of Disability Discrimination Act...

You would think that an M&S store so close to Trafalgar Square and in a prime location in London would be more impressive. But this particular store is not only absolutely bare-bones compared to most other stores but also boringly generic in terms of the few items they actually do sell. The point of going to any M&S store, even one with a relatively limited stock, is to buy quality products unique to that company, not to gawk at an unimpressive inventory found in literally any convenience store. Very disappointing and highly recommend you avoid this location in favor of literally any...