Harbor Chrysler Dodge Jeep Ram — Local services in Aberdeen

Harbor Dodge (Five Star Dodge) — A “Five Star” Name, Zero-Star Service

Service Experience Overall: My experience with Harbor Dodge (also known as Five Star Dodge) was among the most frustrating and disappointing dealership service visits I’ve ever had. The lack of communication, accountability, and basic customer care is simply unacceptable for a brand like Dodge.

Initiating Service: I called the service department twice each day on October 7th and 8th, trying to schedule maintenance for my 2021 Jeep Gladiator. No one ever answered. Each time I left detailed voicemails with my name, phone number, and reason for calling. I even stated that if I didn’t hear back, I would drop the vehicle off on October 9th and leave it until October 14th. Despite all of this, no one ever returned my call. Not once.

Dealership Facility: When I arrived at the dealership on October 9th, I explained my experience to the staff. The facility seemed unorganized and uninterested in addressing the core issue — their complete lack of responsiveness. It was clear that their phone system or staffing problems have been allowed to persist unchecked.

Service Advisor Overall: At drop-off, I requested a Jeep Wave oil change along with all scheduled 20,000 and 30,000-mile services except for the air filters, which I intended to replace myself. I also described two specific issues:

A noise when making tight turns, which I suspected might be from the transfer case or front/rear differentials, and

A starting problem, where the engine sometimes struggles to start or runs rough for the first few moments before smoothing out.

The advisor acknowledged my requests, and I left the vehicle as planned.

Dealership Keeping You Informed: During the following days, I received no communication whatsoever from the dealership. No status updates, no calls, and no attempt to reach out about the work being done or the issues I had reported. When I finally returned several days later to pick up the Jeep, I learned for the first time that although the 20k and 30k services were completed, they could not have a Dodge-certified technician look into the noise or starting issue.

Dealership Valuing Your Time: At pickup, I was told that if I wanted those issues checked, I’d need to “make an appointment.” I reminded them that I had already spent two full days trying to do exactly that — calling repeatedly and leaving messages that went entirely unanswered. Their response was dismissive and failed to acknowledge the time and frustration their inattention had already caused.

Thoroughness of Work Performed: While I appreciate that the routine maintenance services were completed, the total lack of follow-up, communication, and coordination regarding the more serious issues leaves me with no confidence in their service department. A professional service center should communicate proactively and ensure customers know the full scope of what was — and was not — done.

Final Thoughts: Harbor Dodge seems to operate without any real concern for customer satisfaction. They don’t answer calls, they don’t return messages, and they don’t keep customers informed. Even after completing scheduled maintenance, they failed to communicate essential information about unresolved issues until pickup day.

The only positive thing I can add is that I did receive an email from Harbor Dodge inviting me to fill out a review — which I did. That email is the sole reason I’m sharing my experience publicly here, so others are aware of what to expect before trusting their vehicle to...

I used to support shopping local for a long time. This purchase ruined that for me. Nobody enjoys leaving a car lot and finding out during the delivery that the 60+ thousand dollar deal I signed is a done deal and to finish everything and go outside for delivery and be shown the dent and gash in the rear door and cab of the truck. Not to mention the lying that took place by the sales manager and salesman when I specifically asked what towing capabilities this truck had and they told me 30,000 lbs, later to find out they lied and it's really 20k pounds. Their response was "oh sorry that's our bad". "But it'll tow anything you need".. I informed them when purchasing the truck I had a 43ft fifth wheel that's dry weight is 16k lbs and loading it, I'm already pushing my limits. Doesn't sound like a very safe way of doing business. Now I just have to hope my rear end or tranny doesn't blow the first trip I take and all of the sudden, my "warranty won't cover and is void". Another thing that is bs is the 110% kbb value. I traded in my 2013 F150 and they had a complaint about a quarter sized dent in the tailgate, but sure didn't mind selling me a brand new Ram 3500 with a dent in the cab of the truck and door that's around 5 inches in size... so they gave me 17,000 and turned around and washed the truck and put it on the lot for 25k. That also goes along with lying about the options my truck did and didn't have. If I didn't absolutely need to move my fifth wheel, I wouldn't have made this deal.... lessons learned the...

VERY DISSATISFIED WITH CUSTOMER SERVICE. I spoke over the phone about my vehicle about It changing gears over very hard. I was told “that’s what jeeps do. Don’t waste your time coming in for a service to tell you that In person.” Months later I decided to get it checked anyway. A new transmission. New transfer cable and a recall on my vehicle all done that kept getting delayed day after day with my vehicle sitting there while I’m in a rental. Several times calling to ask “just wondering when my Jeep will be done because I haven’t heard anything and It should have been done yesterday.” “Oh it’s not ready. It’ll be ready by two.” At 3:00 It still wasn’t ready. It went another two days after that for another issue found. (Which is fine! But just decency to LET ME KNOW) Got my paperwork & Jeep back - the ticket on my keys states “ parked next to the wash bay “. I get my vechile it’s filthy inside and out. Never was washed after service. Interior was never taken with care or caution. Grease and dirt stains on my interior that I’ll be paying for someone else to clean. I called to speak with management to have them make It right- STEVE was rude. Told me my “business was elsewhere anyway”. Unbelievable.

LAST TIME...