Anchorage Grand Apartments — Local services in Alaska

The room was mediocre by itself, the location is nice but also train could be loud. Overall you get what you paid for.

I like Alaska a lot, this past week was my 2nd time visiting and I plan to come back more in the future. However, for the following reasons, I will NEVER come back to this hotel ever again, as my lesson are learned the hard way. TL; DR: The manager at this hotel is super rude and unprofessional to address a simple and polite request from customer. As a minority female I do not want to be bullied by a a white male filled with privileged ideas about themselves in the future.

I booked my trips through Expedia with the "Book now, pay later" option. This is what Expedia listed on their website: " Book now, pay later Some hotels give you the option to book now and pay later at the hotel (without charging you anything up front). You’ll pay the hotel when you check-in or check-out, in their local currency. Accepted debit / credit cards vary by hotel – it’s a good idea to call ahead and check to see if they take your card."

When I checked in at the hotel, I provided a credit card upon arrival and asked to be charged on this card. It was not until I got back from the trip that I realized that a mistake was made: the hotel somehow charged to a different card than what I have provided during check in, possibly from my Expedia profile.

When I called the hotel to explain the situation and politely ask for their help with making things correct, the manager George kept telling me about this general rule that they will charge on whatever credit card was provided to them at the time of reservation instead of what guests provided upon check-in.

This manager makes it seem like I am asking for an exception. However, in all the other hotels I have booked in my entire life, it was always the default that hotels would charge on whatever credit card that the guest provided upon checkin, regardless of what they might have provided upon reservation. Expedia confirmed such understanding as well. So to me, Anchorage Grand hotel has some hidden policy that is an exception to the basic rule in the general hotel industry, and was very bad at communicating this to their guests (for example, a quick question to confirm on the ending digits of the card they plan to charge on takes only 30 seconds, yet there was no such conversation at all).

Imagine I booked a hotel online for an elder friend who is not great with technology and they want to pay upon check in with their own card, it is ridiculous that the hotel's defaulted option is to not honor such request or even communicate clearly with the guests.

Ultimately, the manager I talked to was very rude, kept talking over me, bringing up other things to distract the point (about how I shouldn't have booked through Expedia??) and finally they just hung up on me before rambling on non-stop for 3 minutes.

This is very unprofessional in my opinion to handle a...

Pros:

Close to Anchorage downtown Close to Anchorage train station

Cons: Old rooms with dated furniture and appliances Half of the lights did not work Outlets were in inconvenient locations for charging personal electronic devices No A/C so had to leave windows open Right next to train station and a street intersection so leaving windows open leads to too much noise for restful sleep Policy of running cleaning dishes before you go or else they charge you a fee. They did not provide us with any detergent to clean the dishes

If this was all there was to our experience I would have rated this 3/5 stars. The reason why this is a 1 star rating is b/c we discovered later on that they had charged the wrong credit card. When applying we booked through a third party website and provided a card and then when we arrived to pay for the hotel we provided a different card to pay the fees. They did not charge us on the card we provided and instead defaulted to the first card without telling us anything. Later on when we called for an explanation of the situation, the manager of the hotel was rude and defensive. I understand if a mistake was made or if very little can be done about the situation, but apparently management is unable to admit to a mistake or explain to a customer what happened in a professional manner. No wonder their rooms look like they came out of the 80's. With this type of arrogant attitude, there's no way they can honestly look at their shortcomings and...

Room was spacey & clean, view was great, front desk/manager was atrocious, & here’s why: my iPhone 6 WiFi signal was weak & I asked the front desk for a Node location to get the strongest signal to use my INET on my phone, she wouldn’t & flat out refused To tell me where it was (am pacing up & down the hallway looking for one...)like either I’m a hacker, or their WiFi node is THAT precious or I’ll eat up too much bandwidth??? I’ve since called & emailed the owners of the biz, & NEVER gotten a response from them. Very telling. You’d expect a hotel employee/manager to bend over backwards for a customer & timely responses from management/owners, but NOTHING...I’d rather stay at the lesser expensive, but MORE ACCOMMODATING RAMADA INN, further...