Sevigny Studio — Attraction in Alaska

I always love to see what is in this store. I am a travel nurse and this is my 3rd time working in Anchorage. I have bought a few prints, jewelry, a tote bag and other items over the years. I am sorry to say I had a bad experience my most recent visit. This was my first time checking out the newer location. I of course easily found a few things to purchase. Total came to $58. I checked out and there was a problem with the computer. The card machine said it went through but the computer seemed to have froze. I pulled up my bank account in the store and it showed I was charged but I was told by the man working it most likely did not go through. The man helping me out said this had happened before and so I trusted him and used my card again. This time, it processed on his end. I was given a business card and said to call if I did end up getting charged twice. I gave it a few days and the double charge remained. I called the store and they asked me to email them a copy of my bank statement. I did as asked. They then asked me to call with my cc info to process the return. Again, I did as asked. I was then told they had to wait to get approval from someone specific before they could process the return and she wouldn't be in until Monday. This was Thursday or Friday(?). I expressed this was a little inconvenient on my end as it came from my debit card and it was their error. The man I spoke with ended up touching base with the person who needed to approve this and she came in that day but said she could not approve the refund and that I would have to call my bank. They did not see it as a double charge on their end. I waited until the next day to call my bank as they were already closed. They informed me it was showing as a double charge, I had to file it as so, and that I would be refunded within 10 business days. I am sad to say I will probably not return because of the hassle this situation created. Because they did not credit my double charge that I showed them proof of, they have lost my future business, which would have easily surpassed what they should have...

So over the last year I purchased 5 different pairs of earring. The employees that I purchased the earrings from (at 3 different occasions), told me very clearly that the earrings we pure gold. Well several months later the earrings started to tarnish. I called ahead and the employee told me "we understand we'll do what we can". This was said after I described the employees that sold me the earrings. She knew who I was talking about. But the employee I described no longer worked there. Because of this once I arrived at the store, the same employee that seemed so friendly on the phone told me that she couldn't return them because I paid cash and there wasn't a paper trail. So she accused me of possibly stealing from them. What a joke!!!! I described everything to them. How is it my fault that they lied about your product then wouldn't even back its quality. I'm allergic to metal besides gold and silver. So these earring made my ears red and I always assumed it was the weight of the stones until they started to turn from a gold color to a greenish blue tarnish color. Bummer I waisted a ton of money. I will never shop here again. What a joke of a store. I don't look like a broke thief. They clearly can't afford returns even if it is a manufacture defect.... So buyer...

As a travel agent: Here you can purchase posters from Alaskan artists. Choose a moose, beer, deer, or another Native American animal to decorate your home. The frames don't come with the prints. There are many choices of art and souvenirs to choose from. I did find a pair of earrings that I really liked. As I waited by the register to ask for help I received an attitude. The employee at the register actually told me NOT to interrupt her while she conversed to a fellow employee. Not wanting to bother them in the midst of their personal discussion, I...