La Mascarade d'Orleans — Local services in Anaheim

I have an embarrassing amount of Pandora jewelry, it just happens to be what I enjoy. With all my purchases I have only ever had 2 issues with an item and both were from this store. Not sure if they just get the poor quality shipments or if it’s something they are doing internally. They also have THE WORST customer service of any jeweler I have ever dealt with. As much as I enjoy Pandora and Disney I will never buy from this store again. I can understand a defective piece. I have zero tolerance for an aloof (verging on dishonest) salesperson. I will get the charm exchanged through Pandora because they stand behind their items but this store, they don’t blink twice about making you keep a defective charm saying once you leave the store it’s not their issue (like the quality is so poor a crystal should fall out in less than 24 hours?) Advice-shop at the store in Downtown Disney or elsewhere....

Had bought a bracelet and a charm set then left the store the associate was very friendly service was good. Later in the day I checked the bracelet and it only had 1 charm so I went back. They didn't really help me in any way just kept telling me that the associate that helped me was a trusted one and that she had showed me the bracelet before being placed in the box, which never happened. I asked them if they could check the cameras just to make sure. If they had seen it on the cameras then I would have been alright with that, but they didn't check and just kept telling me that once its place in the box thats it and it was final sale. If you come to this store check your things...

Pandora jewelry are sold here. The store has exclusive charms that can only be purchased in the Park. The store was not that busy...