Gold & Gems Fine Jewelry — Local services in Ashland

I have been in denial about needing to get my wedding rings (two bands soldered together) resized for years. I wore them regularly (and uncomfortably) for quite a while, finally taking them off before a vacation in September 2014. After I came back, I just avoided trying to wear them, and before I knew it, I found it was nearly impossible to put them on (and actually frighteningly and embarrassingly difficult to take them back off). Back when I got married in 2008, I actually had to get my rings resized SMALLER.... which was a great feeling. But who walks in to a jewelry store proudly boasting that they need their rings enlarged? I admit - I had anxiety about the snobby looks that my "sausage fingers" would get... and I even tricked myself into thinking that rings just couldn't be made big enough for my fingers. I just kept telling myself to get my life straight; they would fit again once I started losing weight.

Well... I gave up. I missed the feeling of wearing my wedding rings. I didn't like feeling like my coworkers imagined me having marital problems because I had bare fingers. Plus, I just moved back to Medford from Portland, and I'm starting at a new position on Monday, so I wanted to have my rings ready to go. I searched Yelp & Google for options. I admit, I did try reaching out to a chain jeweler, but I worried about the quality, and I was appalled by the turnaround time of several weeks. I then found Gold & Gems and read some really great reviews, but I wondered if it would be worth the "trek" to Ashland.

So, yesterday while I watched my son play at the park, I sent an inquiry on the Gold & Gems website to see what kind of response I might get. Within SEVEN minutes, Ron Hansen responded to me in a thorough and approachable manner. I immediately decided to go for it. I rolled into Gold & Gems sometime between 12-1, with my rowdy child in tow, and I was greeted with warmth by Kathryn. She quickly evaluated my ring and was able to give me a quote, which admittedly was more than I anticipated, but I had not expected chain store "value" pricing anyway - I expected that I would get what I paid for. Plus, Kathryn offered a turnaround time of about 51-54 hours, and that fit the bill of what I needed. Not to mention, Ron saw me and quickly put together that I had e-mailed that morning, and gave me a high five and a thank you for coming in.

Today at 10:32 AM, Kathryn called to excitedly tell me that my rings were ready. To drop my rings off and then have them separated, resized, and resoldered together to be fully completed within 22 hours is pretty amazing. My rings feel and looks fantastic (they cleaned them, too!), and I am pretty ecstatic to have found a reputable and friendly LOCAL business where I am comfortable going and referring others to for any future jewelry repair (or purchasing)...

⭐️⭐️⭐️ Life-changing Experience with Gold and Gems Jewelry

I cannot express enough gratitude for the incredible experience I had with Gold & Gems Jewelry—especially with Michael and Ron.

Before finding them, I had a truly horrible experience with another local jeweler while trying to repair my wedding ring. I went in for a simple fix (a missing accent stone), and was convinced to do a full custom redesign. What I ended up with was a poorly crafted, unwearable ring that broke my heart. I’m not someone who cries easily—in fact, I hate crying—but I cried. I felt completely defeated. Still, I took the ring and left, too non-confrontational to argue.

Out of desperation, I brought the ring to Gold & Gems Jewelry hoping they could fix the damage—both to the ring and my trust. From the moment I walked in, Michael and Ron treated me with kindness, empathy, and professionalism. I was embarrassed to even show them the ring, but they never made me feel like a complainer. Without ever asking who the previous jeweler was, they validated my feelings and told me, gently and graciously, that I deserved to get my money back.

Not only did they encourage me to ask for a refund—they even offered to help me write the email. That gave me the courage I didn’t know I had. With their support, I did ask for my money back and was able to get a full refund in exchange for the gold used. Gold & Gems team even disassembled the ring at no charge so I could return the gold to the original jeweler.

Once that chapter was closed, they offered to help me start fresh. I sent Ron a full Pinterest page and very specific details: I wanted something delicate, nature inspired, low profile (I wear gloves all day at work), non-bulky, and within a certain budget. Ron not only met every single request—he somehow exceeded them all, and stayed under budget.

Every step of the process was clearly communicated. I even got to try on a 3D printed model of the ring before final casting, which was such a thoughtful and reassuring touch. The turnaround time was shockingly fast—only 8 weeks from our first meeting to picking up my finished ring, and that included the time it took to get my refund and part out the original ring.

When I saw my new ring, I cried again—but this time, happy tears. It was perfect. More than perfect. Better than anything I could have ever imagined. I didn’t even cry when I received my original engagement ring!

And the icing on the cake? I’m not a hugger… but I gave Ron a hug. That’s how much this meant to me.

If you’re looking for true craftsmanship, compassion, and a team who really listens—look no further than Gold & Gems Jewelry. They restored more than just a ring—they restored my faith in jewelers. Thank you from the bottom...

My fiancé and I made this our first stop on list of local jewelry places. Excellent reviews up and down on google. We walked into the shop and found the counter unattended for about a minute and a half. We hovered a bit awkwardly in the front of the store wondering if we should leave. Then a man came* from the back of the store to greet us and asked how he could help. I explained that we were looking for some rings. I explained that we had consulted with another jeweler about some custom work but it was a months long process and we wanted something in the meantime. We could probably do around 200$ per ring and while we know that will most likely leave us with simple bands, we’re hoping to explore the options. He cut me off and forcefully asked why were weren’t getting these bands with the other jeweler if we were already getting custom work with them. I said they weren’t a local place (we just moved here recently and had already started this consult before we moved) and we were conducting our consult with them online, and in any case we wanted to walk out with something in hand today. Not wait for it to ship. He then seemed rather spiteful and said “well we do custom work here” and kind of trailed off grumbling- I didn’t catch the tail end of it. I started to say that I didn’t know this shop did custom work and was going to give him the opportunity to try to win our business. But he instead said-and I’m not exaggerating here- “well I can’t help you for 200 rings” and turned around and walked back to the back of the store without another word. I feel a little duped by all the raving reviews versus what happened when we tried to shop there.

We took our business across the street to Art FX and had a much...