Prada Aspen — Local services in Aspen

Great in store experience… returns were a literal nightmare.

First the good: Shout out to Enrique and Marisa! Our experience here was fantastic and I was able to get all of the shoes I was looking for. The above employees were so friendly and made no assumption about what we would or wouldn’t buy. Enrique was very knowledgeable and showed my partner around the men’s section and had excellent style suggestions. When we returned a second time, Marissa helped me with ordering and picking out the perfect color in another pair of shoes.

The bad: The only reason I have given 3 stars is due to the difficulty in making a return. Once I sent back a pair of shoes, it took a month and me texting (calls aren’t answered) to inquire about the return being processed which I was assured it was. Apparently it kept getting forgotten about though. Finally, nearly a MONTH after initiating the return and nearly a month after I sent the item back, I got a copy of the return receipt (still no account credit but at least now it’s been initiated)… really a horrible experience if you need to...

Does not answer the phone when their own customer service team calls nor responds to messages.

I attempted to reach the store (via their customer service team that intercepts all calls) and they did not answer any of the SIX calls over the course of the week. There were three messages sent internally and they didn't respond to those either.

They are completely disconnected - even internally - which leads to abhorrent inefficiency in communication - and in my case complete customer...

Favorite store in the country! The store is beautiful and worth a visit just to see it, but the most fabulous part of it is its customer service with Nancy and Jazmin! Of course the clothes and accessories are just......