Absolutely terrible experience. DECEPTIVE and QUESTIONABLE PRACTICES.
I found the company on Groupon and called to verify I could use the Groupon rate. They shared with me to not book through Groupon, and they would charge me the price on the Groupon rate in person directly. (I’m assuming to keep more of the sale.)
I specified that I wanted a woman masseuse. They confirmed that would be no problem. I asked to book an appointment, and the woman at the front desk said to just come in without it.
When I came in the evening, the woman masseuse was no longer available. She shared I’d have to wait another 40 minutes to see her. I would’ve never gone if this were the case. Reluctantly, I moved forward, since I’d already paid.
Before the male masseuse came in the room, I communicated to her that I did NOT want him touching my head or buttocks. The male masseuse did not understand any English, and only would say, “Lady, you okay?”
I tried to relax but he made me uncomfortable. He touched my buttocks and rolled the sheet way farther down than needed to massage my lower back. I was EXTREMELY uncomfortable.
When massaging my legs, he touched in my inner thigh that again, was way too close to my private area. His breathing was also very labored and he kept coughing. I have received MANY massages and have never experienced this.
Upon leaving the massage room, the desk woman upcharged me for essential oil use. I shared with her that that was not a communicated up-charge, as the masseuse couldn’t understand English. She charged me anyway for it (even after I’d already paid beforehand) and demanded tip!
I ENDED UP PAYING THE FULL PRICE AND THEN SOME, despite the original agreement to honor the Groupon discount! I felt so uncomfortable, tense and frazzled after the experience. Many of these reviews appear to be fake. PLEASE take your money elsewhere! I would’ve been better off not going at all. Awful experience and money...
Read moreThis place is ok, but I'm not likely to return. I've been curious about this place for some time since I live less than two miles away, but since there are so many similar businesses in the area (literally 5 in a 2 mile radius of me), I kept putting it off. Then, one day, someone forwarded me a link to a Groupon offer, so I decided to purchase it and finally try them. I called ahead and made an appointment, letting them know I had a Groupon. They confirmed and even texted me a reminder, but on the day I showed up for my appointment, I had an unpleasant experience. The person at the front asked to see my Groupon, and when he went to scan it, he informed me it was not valid because the Groupon I purchased was tied to an offer posted by the previous owner and even though it was well before the expiration date, they would not be able to honor and I would need to call and manage with Groupon directly (which I ended up doing). It was frustrating and disappointing... especially once I saw that the Groupon "value" was exactly the same as the regular menu pricing and really added no extra perk or benefit. Somewhat apologetic for the confusion, the person offered to give me a small discount ("best he could do" in the moment), and since I was already there and had been looking forward to it, I decided to go ahead and try it. The actual massage was not worth the time, the money or the energy spent. They told me it would be a deeper/stronger massage... but it wasn't. It wasn't bad, but it wasn't great... just sort of mediocre. And given the 20 minutes leading up to the massage and how everything was handled, the entire experience left a negative impression. With as many options in the area as there are for quality reflexology, I don't see myself going back...
Read moreThey just lost a long time customer. Do not go here. I’ve been coming here for the last year and had no issues other than them always trying to get me to pay for coconut oil but I kept returning due to the good quality of the massage I was getting from one lady there. I would always request the same lady for my massages and she was super kind and not pushy about trying to sell me things but This most recent visit I found out my usual lady no longer work there. But this is not why I am giving them one star. during this recent visit I treated my partner to a couples massage and it’s time to pay and when it’s time to tip I tell the man at the register I would like to tip cash versus on my card. Then he says “do you even have enough cash” as if he wanted to make sure I tipped heavily. So I respond “yes I have cash are you saying there is a minimum tip amount ?” Then he goes “nope no minimum here” so I hand him the cash and he looks in disgust “this is all you’re giving? For both therapists?!” He looked disgusted by my tip amount and was trying to pressure me to tip more. First of all a tip is not required.. and a tip should be earned based on the quality of service. I was already paying 140 for two massages that me and my partner personally felt weren’t even that great. Nothing about the experience was impressing. The fact that he was trying to dictate how much I tipped is so bold and absolutely absurd. After a year of being a repeat customer I am no longer returning. I do not recommend this place. They are all about adding on charges and getting as much money out of you as possible rather then care about their customers or...
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