Truist — Local services in Atlanta

I’ve never been in a Suntrust building that was so useless. They never know what’s going on or what to do. The workers never have the same answers. They only ever have one person working at a time, even when the line is long. They wait for the line to be extremely long before they put more people out to help. I went inside the building twice in two days for a simple money transfer between separate accounts. I had to go in twice for them to give me the right information. It also took them 30 minutes to actually help me. There is only one useful employee and the rest of them are...

If I could give a 0 I would. My experience with Truist bank has been horrible experience . I went into the Roswell Road location branch to open a new account. Mind you, this was on a Tuesday I was approved signed my documents, got my new account folder and made my cash deposit. On Friday that same week, the closed my account claiming I'm a risk or fraud to that nature. Why was I approved in the branch???? How embarrassing and a waste of time and energy. This was a month ago and they still have not sent me back my money. Keep telling me a check has been mailed. LIES. Truist, send...

Terrible customer service all around. I have a student loan through them and the entire process was a nightmare. I have taken out loans for cars, boats, houses and businesses, their application process was by far the most complicated. I attempted to open an online bank account to pay the loan but that was also a disaster. Three weeks later still don't have an account number, and they wont give it to you over the phone. I am accelerating payments on this loan to get away from this bank. Not worth the slightly lower...