JCPenney — Local services in Bangor

While shopping at the Bangor Maine location I was publicly humiliated and harassed by an associate. Tall older woman with short gray hair. She pointed at me raising her voice demanding that I stand on the other side of the “ round” check out desk stating that other ppl where ahead of me as if I were cutting in line. I was not. She didn’t see that I had been standing there behind those same ppl while that line was 12 ppl deep. I was last in line. I stepped around a rack of cloths looking while waiting. Meanwhile the two registers quickly checked out most the guests. During this time another guest walked up to the opposite side of the checkout station where the line wasn’t before. I saw the ladies that I was behind were being tended to at the register where the long line had been in front of. No one had stepped into line so I was still next. I stepped right behind them again. Mind you there are two registers open on two opposite sides of the checkout circle. Each checking out a guest, meaning two guest deep per register. Not unusual. I hadn’t cut in line. I wasn’t being waited on. Neither was the other guest. Singling me out she walked toward me waving her had pointing demanded several times that I move behind the other guest on the other side. I did. The very next moment the woman at the then open register waved me over and said I’m open I can take you now. Both myself and the other guest were waited on at the same exact times! That horrible woman stood by, mad, angrily hanging cloths on racks, talking about me loud enough for other workers to hear about how I was in the wrong. I don’t understand what her problem was. No one was cutting in line since there really was none! Also we were all adults and can figure these simple things out for ourselves. I should have just left the items and walked out. Apparently this is something she does regularly and it’s accepted! Rude rude rude!! Don’t shop here I won’t anymore. All online...

I looked on line for Levi jeans for my Husband. I found a pair at this store that were “available for pick up” for $48.65. I went to the store, found the jeans, went to check out where I was charged $69.99. When I asked the cashier she said online prices were different. I contacted Customer Service who told me to call the store and gave me the direct number. I called and was told to come back to the store for a “Price Match Policy” adjustment. I did. The same cashier who previously checked me out again said prices were different online. I asked for a refund. I was that rude customer. I requested a Manager. Andrew was the Manager who told me online prices and in store prices are TWO separate systems, and I was charged the appropriate price. Your “Policy” on Price...

I purchased items in the store for pick up in Waterville. The CS rep forgot to remove the security tag and when the alarm sounded , waved us through. I purchased for Son who lives in Bangor. I figured they could remove it for me in Bangor and would take to my son who lives 30 miles North of Bangor. The person I dealt with was very grumpy and cut me off as I was explaining_ she removed the tag and said nothing. No apology, NOTHING. I have worked Customer Service for 24 years and understand the security tag issue and not my complaint. I did have to drive 150 miles round trip and could have at least acknowledge me and my issue. I have shopped JC Penny most of my life and didn't expect much, but got nothing but bad attitude in...