Best Buy — Local services in Bellevue

I think one of the most horrible experience I’ve ever had in my life. I purchased Sony Bravia 7 and Sony soundbar. I placed an order on Nov 21. The ordered was scheduled for delivery, mounting and installation on Dec 7. Less than 24 hours prior to the appointment, it was cancelled without providing any explanation. Now starts the most miserable 24 hours of my life. Cumulatively I spent almost 5 hours jumping from one customer rep to another without any resolution. Best Buy teams kept on blaming each other and kept on escalating but with no use. Now let’s start why this store is one of the most awful store I’ve even been,PERIOD! From buying the TV to sorting out this issue, store helped us with nothing. The entire intention of going to store and buying with a store rep was to avoid such hassle in future and guess what we created a mess for us. Let’s introduce you to the most arrogant salesperson ever in my life, Nick. Words are less to describe this person. We got that feeling of arrogance and annoyance from the moment we stepped inside the store. He literally was oozing a sensation of I don’t belong here, I hate my job and do whatever you wanna do but don’t bother me. He scheduled a window for us on Dec 7 stating Dec 3 is going to be too tight. Fast forward to Dec 6(one day before delivery when our apt was cancelled), this not-so-gentleman didn’t respond to our text,calls nothing. After spending 24 hours struggling to find an explanation and get pleading to get the service we paid 3k for we received zero support from bestbuy.com and more so from their non-cooperative store. When we entered the store at 2pm on Dec 7(to understand the path forward) we were greeted by Mr Nick who had absolutely zero manners and greeted us sternly. Before approaching him I had already informed customer rep at the entrance that I won’t talk to him unless there is a superior with him. Things escalated quickly. Nick actually demanded us to show our phone to read our voicemail that came from bestbuy customer reps online. THIS IS A BIG RED FLAG AND IS COMPLETELY UNACCEPTABLE AND DISDAINFUL. I can’t even imagine how a salesperson can question my credibility and demands to have my phone. To this I passed him the phone and tried to de-escalate. Now something happened that just made me MAD. Mr. Nick literally said “WHAT DID YOU DO ON PHONE FOR 4 hours talking to the customer rep?”. Dude get some manners. You don’t belong to any retail setup and shouldn’t be entertaining customer. You lack manners and basic empathy when the customer went through such traumatic experience despite doing everything correct. What annoyed me the most, as usual bestbuy store agents kept on telling cancel the order if you don’t want to pursue alternate plans. Other plans were scheduling a window on Dec 19 when everything in inventory is available at store. A person on next register can walk with that same tv when I’m dealing with this issue for an order that was placed 16 days ago. LOGIC DIED HERE. Feedback for bb expert: get the inventory from any warehouse, any store available and commit to your promise. Otherwise stop over-promising and under-delivering. I literally decided that night, you know what I’m hiring a U-Haul and hauling my tv myself and guess what there is a twist. My tv will be fulfilled by Everett store so I can’t pickup from Bellevue. Finally Dec 8 I have my tv after this horrendous experience. I made a promise to myself this is my last buy from BESTBUY 😂 I will surely be following along to have a closure on issue with MR. NICK. Every store rep heard and watched this guy behave the way he did and they were equally shocked to see their counterpart being so unprofessional. Bless your heart, Mr Nick! You don’t belong to this planet as what you did is completely inhumane. FYI: There is a common denominator about this review. Bellevue store has been garnering non-stop 1 star(low reviews) for so many months and nobody is addressing it. You’re at epicenter of business and you’ve such tremendous employees like Nick. No wonders you guys are...

I am writing to express my deep disappointment and frustration regarding the recent delivery of a new refrigerator from BestBuy on June 17th (re: Order Number 1123168354862). Not only has the delivery been rescheduled multiple times, but on the third attempt, the delivery team failed to install the fridge altogether. I kindly request that you address this matter promptly and provide me with a full reimbursement for the purchase and the inconvenience caused.

The first delivery appointment was scheduled for July 1st, 2023, with a delivery window between 12:00 AM and 4:00 PM. It was a Saturday during the July 4th weekend and we had to hold off our travel plans to wait for the fridge. However, I received a call at 7:30 AM on the same day from your team, stating that the driver was sick and could not make the delivery. While I understand that unforeseen circumstances can occur, it was disappointing to receive such short notice, especially since I had made arrangements to be available during the designated delivery window.

Following the cancellation, the delivery was rescheduled for July 6th, 2023. I eagerly awaited the arrival of the delivery team. Both my wife and I had to take timeoffs during working hours for the appointment. But to my dismay, they showed up without the refrigerator itself. They informed me that there had been a logistical error, which prevented them from bringing the appliance. This lack of coordination and attention to detail is UNACCEPTABLE, as it not only wasted my time but also caused unnecessary inconvenience.

With the second delivery attempt being unsuccessful, the delivery team rescheduled for July 11th, 2023. On this date, I was hopeful that the fridge would finally be delivered and installed. However, I regret to inform you that the team once again FAILED to install the refrigerator correctly. Despite their efforts, they encountered difficulties during the installation process and left without completing the task (they were unable to disconnect the water connector to the old fridge). The driver mentioned the team will call back in 15 minutes to reschedule installation AGAIN, and yet I haven't received a single call after 3 hours of waiting till now. This repeated failure by your delivery team has left me deeply dissatisfied as a customer.

The inconvenience caused by these failed appointments and the lack of professionalism exhibited by your delivery team cannot be overlooked. As a result of these issues, I have been left without a functioning refrigerator for an extended period. This has disrupted my daily routine, caused unnecessary inconvenience, and forced me to seek alternative solutions to store perishable items.

In light of the numerous setbacks and the overall dissatisfaction I have experienced, I kindly request that you reimburse the full cost of the refrigerator as well as any additional expenses incurred due to the failed delivery attempts. I believe that such reimbursement is warranted to compensate for the inconvenience caused and to restore my faith in your company's commitment to customer satisfaction.

I expect a prompt response to this complaint, acknowledging the issue and confirming what actions you would take to make things right. I trust that you will take this matter seriously and rectify the situation promptly. I look forward to your immediate attention to this complaint and a swift resolution...

I usually don’t leave such negative reviews, but I’m sharing this because I had a genuinely frustrating and disappointing experience at this Best Buy location — and there seems to be no clear way to get answers or even file a formal complaint.

I ordered a Pixel 9 Pro XL on March 24, 2025, during a promotional offer I was really excited about. The pickup date was March 28, but I received no updates — not via email, call, or even the Best Buy app. I contacted customer care and was told to wait for the store to reach out, but there is no way to contact the store directly, which was incredibly frustrating.

Three days later, I finally received a call from the store. The agent told me they were out of stock and suggested I cancel the order. I chose to wait, hoping the phone would become available again — I really wanted to keep the offer I had secured.

On April 3, I noticed the phone was shown as in stock at this store. Since I couldn’t get through to anyone, I drove all the way there (which is not close to where I live) to follow up. At the store, the manager told me the phone was available, but that Verizon activation had failed. He didn’t explain much and seemed very dismissive from the start.

I called Verizon myself, and they said they needed specific activation details from the store. When I asked the manager, he was extremely rude, initially refusing to talk, and then reluctantly speaking with the Verizon rep. That’s when he explained — for the first time — that Best Buy didn’t have the required physical SIM card.

I asked what my options were, and was told to wait until they received the SIM, which “shouldn’t take long.” I specifically asked if the order might be canceled, and I was assured that it would not be.

Then, the very next morning on April 4th, I got an email saying the order was canceled because the activation failed.

Honestly, I don’t believe the store manager ever intended to honor the original offer I received. From the moment I was contacted, it felt like they were trying to push me to cancel the order so they could resell the phone at a higher price. The issue seemed solvable — they just needed to order a SIM card — but instead, I was stonewalled with vague answers and rude service.

What makes this experience worse is that there is no accountability. There’s no way to escalate this, no way to contact the store directly, and no visible channel to file a complaint. Customer service keeps pushing me back to the store, but after being treated the way I was, I no longer feel comfortable going there.

This was not just poor service — it felt dismissive, disingenuous, and ultimately exploitative. I’m deeply disappointed and will seriously reconsider shopping at Best Buy in the future, and I will never visit this particular...