Fendi Beverly Hills Rodeo — Local services in Beverly Hills

On May 5, 2021, my husband purchased me the F is Fendi bracelet and earrings as a push present (For reference to how large I was - my due date was May 7 and I gave birth on May 8th). Since the store was empty, all of the associates were helping us out and all were very aware that I was due a few days later.

A few months later, I wore the bracelet to a wedding and it fell off of my wrist (luckily I found it). I went to the store in Short Hills to see if it was able to be resized and was told "I have no idea why you have a large, you should have a small. This bracelet is available in Small, Medium, and Large. Had you purchased this here, we would have definitely explained that to you and if it wasn't I would exchange it for you because clearly you are a small." When making this purchase, we were never made aware that this purchase came in different sizes-- we were just simply given the large. As a customer, I believe this to be completely unfair.

After being told this by the Short Hills associate, I attempted to contact the Rodeo Drive store and was routed to Corporate. I was told a case was created and that I'd be hearing back within 24-48 hours. Since I heard nothing over the course of a few days, I called back and a new case was filed on 1/27. I still to this day have never heard from the Rodeo Drive store.

Today, I went into the store physically now that we are back in LA. I spoke with the store manager, Robin, who was incredibly rude and condescending. I was told "It's not our job to communicate sizing to you" and that they never got anything from corporate and I was making this up. I was also told that this bracelet can be bent and reshaped. Brass cannot be bent without discoloring the product.

As a customer, I believe this to be completely unfair. I went into that store excited to become a new mother and feel that we were completely taken advantage of. A salesperson should take into consideration the fact that a pregnant woman's weight is obviously not going to remain at that level and swelling of the wrists will decrease.

I did follow up with corporate following my trip to the Rodeo Drive store today, and they said they still see in their system that there indeed was a claim filed and that the store just never responded. It seems that there are quite a few issues at that store in regards to customer service and responsiveness to corporate.

This entire experience with Fendi has...

Absolutely the worsttttttttttt service I ever received in my LIFE . I ordered items on July 16 with Archie at this store . It’s August 6th and all I’ve been getting is ignored texts from Archie for 3 weeks . Placed on hold for 3 weeks . Manager is in a meeting and/or on break for 3 weeks . I was supposed to get my item in 3 days after spending over $3,000 in this store but it’s been 3 weeks . Now when I ask for a refund , all of a sudden , “it shipped out Friday” . If it shipped out Friday, how come when I called and texted on Thursday , I wasn’t told that ? , the coworkers and managers are doing some type of fraud pyramid scheme in there because everytime I’m put on hold no one answers . So now when I called from 2 different phones while one is on hold , Archie answers the 2nd one and ignored the one on hold not knowing it was my boyfriend. He lied saying his name was Richie . But I know his voice . And only he can issue a refund. Not Richie, whoever that is. I just can’t believe such a high end store has such HORRIBLE service . I will NEVERRRRRRRRR shop here again and I will neverrrrr recommend or wish this type of run around on my worst enemy after holding onto my $3,000...

I experienced the worst service I have ever gotten in my life. When I first brought my bag they could not find me in a system. Gabriella said that she will fix it and will call me when she will find me in a computer. I called the store l and left numerous messages for Gabriella and she never call me back. I emailed original documents for my bag and nobody ever responded me. A month later I came back to the store because I couldn't reach anybody nobody could help me -again they could not find me in the system even after I send them all the original documents. After two months I came back to the store again and the bag was not fixed. First they told me it takes six weeks. 3D month when I came back they told me it takes 12 weeks to fix it. Then I called 4th month they said it takes 16 weeks. I dropped off my bag December 3, 2015. I picked up my bag June 10, 2016. Their email is not working and people that work there never return their phone calls. when I asked employees please don't forget to tell in accessories section my friend will pick up my bag. No one was aware when my...