Saint Laurent — Local services in Beverly Hills

Warning for potential candidates: (Beverly Hills)

Toxic Culture Protected by HR and Leadership — "YSL Is Not for Everyone" Is Used as an Excuse

Working at Saint Laurent may look prestigious from the outside, but the internal culture is far from what the brand represents publicly. During my time there, I witnessed repeated issues involving management that were never addressed — especially when those individuals had long-term ties with HR.

Instead of support, HR often acted as a shield for upper leadership, making it nearly impossible to voice concerns or expect accountability. Back-of-house employees frequently took the fall for store-level dysfunction. Write-ups were handed out easily, often over small or unclear issues, and were clearly used to keep people in line rather than to coach or improve performance.

When concerns were raised, responses like “That’s just the YSL way” or “YSL isn’t for everyone” were used to deflect responsibility. But what was really happening was management enforcing their own way — without transparency, fairness, or consistency.

This environment may suit someone who can tolerate internal politics and a lack of support — but for anyone who values structure, fairness, or professional growth, this will be a difficult and demoralizing experience.

Advice to Management: Stop using brand slogans to justify poor internal practices. Hold leadership accountable for behavior, not just results. Rebuild HR into a neutral party that protects employees and the company. Otherwise, talent will continue to burn out and turn over — not because “YSL isn’t for everybody,” but because YSL...

I want to express my disappointment with a recent experience involving a purchase I made from YSL Montaigne.

Two years ago, I purchased a handbag from the store, expecting the quality to be in line with the high reputation of YSL. Unfortunately, the handles have deteriorated, and the engraving of the brand name has completely disappeared. I find this to be quite questionable in terms of quality, especially given the luxury status and the price of the bag.

Adding to my disappointment, the customer service informed me that I would have to pay €200 for repairs, as the warranty covers only up to two years. This is quite disheartening and not what I would expect from a brand of your calibre.

To make matters worse, when I went to pick up my bag after three months of waiting for the repairs, I was met with poor customer service at your Avenue Montaigne store. This experience has left a very negative impression on me.

Given these issues, I must say that this will be my last purchase from YSL, and I will be considering other brands for my...

I recently visited this store twice and made two big purchases. spent over 4 thousand dollars. Store associates were very quick to charge my card and upsell. After finding a defect on one of the bags, and some buyer's remorse i went back to the store to return it. What a surprise...they dont have a return policy.

I want to make aware that at both my purchases, not once was the terms and policies introduced to me. The associates were very eager and quick to charge my cards but never once bothered to let me know that it would be a final sale. I would think that such a big and notable name brand would have the professional curtesy to offer some type of limited return or to the least make you aware of the final sale. I spoke to 3 different people including the store manager and i was basically told that im stuck with it...

This is not an acceptable way for any retailer store to conduct business. It is extremely deceptive and unethical. I have lost all respect for the Brand in general for this misconduct.

If i could give 0...