O'Reilly Auto Parts — Local services in Black Mountain

Pretty rude service. I was being helped by a lady at the counter when the phone rang. She proceeds to talk to the phone customer and look up parts for them instead of finishing with me. I stand there for 3 minutes. No acknowledgement of me - totally being ignored even though I am looking right at her. There was another worker in the store who could have helped the phone customer. I just walked out and still nothing said. Customer service rule is finish with the customer you start with then get to the other customer. Will not return...

We were broke down in their parking lot after our car ran hot on the interstate! A young male employee helped us out on a Sunday when all mechanics were closed. He determined the radiator hose had popped off and had cause all the coolant to leak out. After purchasing a ramp, some tools and lots of coolant from these people, we were back on the road. They also let me use the restroom that wasn’t really open for public use. Also much appreciated....

Thank you, you saved our day. After blowing a hose and overheating on I40, you sold us the part at the right price and delivered it ti us riadside at no extra charge. We fixed the car and made it to Cumberland Gap, TN/Ky/Va just before dark, now set up in our camper trailer. You guys...