B/SPOKE Downtown Boston — Local services in Boston

I was in Boston for a business trip and B/SPOKE was recommended to me as an effective, early morning workout. I have visited several different cycle studios in New York, so I was interested to check it out. I was beyond impressed, not only with the facility which provided Aesop soap (heaven) and two vanity bars to get ready for work, but also with the staff & other riders. Everyone was super helpful and welcoming, I got the impression that most of the riders frequent there regularly, but I didn't have a feeling of being an outsider. I was greeted promptly, given a quick tour and thoroughly set up on the bike. Before starting, the instructor Ali even double checked that I had weights I was comfortable using for the arm section -- thank you! The class was fantastic: music, build up and focus on total body workout (which I often find is lacking) were on point! I left refreshed and energized & felt like I had a really solid workout before a day of meetings. I will absolutely be returning during future trips; thanks for making my first experience...

Not only does this studio have the best instructors in the city with the best playlists and the most helpful staff, but it somehow manages to always smell like the cleanest slice of heaven ever, DESPITE hosting a swarm of sweaty riders at any given time. The studio is also BEAUTIFULLY designed- minimalist touches that allow for maximum optimization of the space. I have been going to b/spoke regularly since they opened and have yet to have a less than stellar experience. The class sequences are well thought out and challenging. The desk staff is very professional and efficient. The owners have a strong presence in the studio, are very approachable, and do a great job cultivating and being inclusive of their community. Morning and evening classes are especially convenient if you work or live downtown, and the weekend classes are easily accessible as the area is quiet on those days. I would recommend this studio for any rider despite experience or...

UPDATE: The CEO reached out to me with an update and an apology, shipped the item, and provided me with a full refund as a courtesy, explaining that a recent change in their operations resulted in this hiccup and that what I experienced is not reflective of their usual standards. They didn't have anyone monitoring the shop email for a while due to change in staffing, but now the CEO himself will be monitoring it regularly. I feel I can trust the business now and can see myself taking classes here or purchasing from their online store again. This review is for their online store. I purchased something from their online store on 7/31/23. The item has not shipped and there has been no updates from the store. I reached out to them twice asking for an update or a refund if they are unable to fulfill the order, but received no response. Very disappointing and frustrating. Other reviews suggest that the classes are good, but do not purchase from their...