Jlounge — Local services in Boulder

There was a time when I would’ve given 5 stars. I was seeing the same tech for 3 years, when out of the blue she decided she didn’t have time for my service and I needed to book for a longer time. I called to clarify and understand the reason for this. I was spoken to by the tech manager and the owner in an incredibly rude manner. As I was calling to seek understanding, they seem to have already come to a conclusion against me-to this day I do not know what the situation was. I apologized for whatever the tech had felt I had done and attempted to make another appointment with her. She cancelled my appointments. I spoke with the owner on several occasions about this. She did not seek to understand or speak to her employee on my behalf, but stood by her employee instead of the paying customer like I had done something wrong. I have never been treated so unfairly and unprofessionally. I can say the tech was extremely skilled and caring until this happened. Out of the blue, she discriminated against me. I came in one time after and saw another tech, I was watched like a criminal. The tech manager positioned himself next to my tech to watch me and the owner, whom I’d never seen prior positioned herself across the room in front of me. It was the oddest behavior I’ve ever encountered. There is clearly a racism issue here And wealth discrimination; the environment similar to a high school with cliques and bullying. The owner is sadly in with it. My tech person, Dani, was incredibly talented. I don’t know if this was about the shop policies or money. I guess I will never know. I do think the owner and manager did not manage this well whatever the origin of the issue. Best luck to you if you choose to go. I hope this never happens to anyone else. It was truly upsetting to me as I had developed trust and care...

Treated my husband and I to pedicures for the new year. I can’t wait to get regular appointments scheduled for me! The experience is truly spa level in decor and service. We were offered beverages, they had a warmed neck pad waiting for us, the water was very warm, and the seating is comfortable. Our technicians were Paula and Stephanie.

My husband got the Male Pedi service, which is for those who want natural nails, takes about 45 minutes. Even though polish is not his style, I thought it was super sweet that the receptionists asked him if he wanted polish added. Absolute inclusion at JLounge!

I got the Lounge Pedi, which is about 50-55 minutes and includes polish. I really enjoyed each part of the pedi. My heels are super soft in a way I can’t get at home. I opted for the Dazzle Dry polish brand. This specific brand is an up-charge, but dries in only 10 minutes without UV light or a fan. I wasn’t considering it until another customer who was waiting for a facial appointment recommended it. It’s kind of amazing how fast it works! Next time I won’t bring sandals unless it’s summertime.

We booked online last week to get a daytime appointment. The lounge seems to get busy, so I recommend booking ahead to get the time and day you need.

Update: A few days later I went for a manicure. I haven’t had one in years because gel removal damaged my nails from other salons. My nails were finally healed and the perfect length. My technician, Chandler, took amazing care of my long-overdue cuticles.

Run, don’t walk, to get your Dazzle Dry mani! I did simple Midnight Express Black. Note that it dries matte and then your technician will shine it up with top coat. Dazzle Dry doesn’t chip and it comes off with regular remover. FYI, you’ll still get slight fading at your tips from...

I am astounded. A business with no compassion or humanity. I will never provide this business with any support moving forward.

I have been a client here for years and have provided this business so much support, so many $ spent, and multiple referrals.

Today I had a mother-daughter pedicure scheduled with my 3 year old. She was just diagnosed with epilepsy in January. Tomorrow she has an MRI and Lumbar Puncture and will have to go under anesthesia. We are all incredibly scared and under an immense amount of stress about both the procedure and the incoming results.

I scheduled a pedicure because her favorite thing is to have “mommy and Maddie’s toes the same color” and we have both been looking forward to this all week.

I just received a message from Children’s Hospital that you must remove all nail polish before the MRI. We were both so disappointed that we wouldn’t be able to go on our special date together.

I called JLounge immediately because it was the morning of the appointment. I left a message explaining the situation and asking if they could make an exception to their cancellation policy.

They called me back saying they would not, and charged my card $90 for not coming to the appointment.

The lack of humanity and compassion from this business is beyond my comprehension. I will not support this business ever again.

This truly feels like the straw that broke the camels back today, and it just seems there is no goodness left in the world. Shame on you JLounge, and shame on you for punishing a family that is already...