Enchanted Memories Custom Engraving & Unique Gifts — Local services in Branson

I bought my wife a peace of wall furniture to place on are wall at are home, that she been looking for, some time. We found by chance at this store and were from out of town. I own a business and I understand customer service in doing what you say you will do. Before I bought it. I asked could she ship it, because we were flying back. And Julie words were. We ship all over the world was her remark to us. So you would think that is exactly what would happen. Nope that not the case.

No email no nothing but hey I forgot to get a card to ship your product. This email came 5 days after we bought it, by the way. So we gave her a card and I asked could you send tracking number and receipt. Nope that never happened as well. Only reason I know this is because I had to email her again and by her tone in the email it was like I was not being patient enough after I had waited another 5 days and zero response and her response was. Robert, We are right in the middle of the Christmas season in Branson. It’s absolutely mantic and I am doing my very best to accommodate this shipment including personally hitting stores in the area to try to find a box that big this time of the year. I was going to send you an email tonight before I went to bed (lately, it’s the only time I have to do that)… I have a shipper that’s picking it up on Friday with deliver my to hit between the 16th and the 18th. The cost is 225.00, which has been paid. Thank you for your patience

Her words. I’m sorry it’s Christmas time. But last time I checked that your business. Oh and what really got me thinking is that. In our first meeting, she said we ship all over the world. I was like great they know what they are doing. You read that email and you tell me if they know what they are doing. I just wish she would have said no and I would have made my own option to buy or ship it myself.

It’s very hard for me to write a review because I know people business means a lot. But sometimes people need to understand the customer are your life line to what you do.

Oh then a bill for 225.00 to ship it and no receipt or tracking number which again I was told I would received. Nope just a email saying the amount and the date it would get there. SMH. So I will call my credit card company and have the charges removed and they can keep the item. When you tell a customer you’re going to do...

Shockingly poor job. My father died and I passed an heirloom knife of his to my son. DIL brought the knife to be engraved with my son's name underneath where my father had engraved his own. She gave very specific instructions as to script, size, etc. to match the tone of the engraving my father had done himself. What she received back made both of us cry and my son feel horrible as he thinks he is somehow to blame for ruining the knife. Under a light dotted script spelling my father's name is my sons name in LARGE BLOCK letters, carved DEEPLY into a $600 knife (it is not going to be buffed out) and somehow stained COAL BLACK. We are all appalled and it has ruined this family treasure for us. Everything she told them was what? Lost? Disregarded? DIL was to upset to speak and so left the store. I'll get pics up as...

This store is unique. How often do you find numerous quality items like wood, bamboo, slate, ceramic tiles, etc., that you can put your photos and words on to create a treasure for your family? They put my deceased husbands old recipe, in his handwriting, and a picture of him with his grandson cooking in our kitchen together on a ceramic tile. In color. I gave it to his grandson for his birthday. He was overwhelmed with such a treasure. This will be passed on to his son. I’m grateful that such a store exists. They have a large variety of other gift items, also. The friendliness of the owners and staff makes you...