Wells Fargo — Local services in Charlotte

After 16 years of banking with Wells Fargo, I’m deeply disappointed by their recent handling of my accounts. While they did send out notices regarding an address discrepancy, the incompetence of both branch and corporate personnel in resolving the issue was astounding. Despite providing ample proof of my address, including secondary addresses, they continually failed to acknowledge or rectify the situation.

Their misguided invocation of the Patriot Act only added to the frustration. The Patriot Act requires financial institutions to verify the identities of their customers, including verifying their physical addresses. However, it does not stipulate arbitrary closures of accounts without proper cause or resolution. Wells Fargo’s misinterpretation of this legislation demonstrates a lack of understanding and a disregard for customer service.

Overall, the experience with Wells Fargo has been incredibly disheartening. Their inconsistent policies and inability to address customer concerns reflect poorly on their commitment to customer satisfaction. After this ordeal, I will be taking my business elsewhere and caution others against banking with...

I'm a 30 years and 8 month customer of Wells Fargo Bank and it's been Great until I needed support through my life adjustments. Wells Fargo need to conduct a Review of your Executive Customer Review Team that only works on your behalf. To date, this team could not verify why a manager of The Home Preservation Team refused to work with a Charlotte NC Branch Manager. A manager under my request, asking for copies of received documents from his branch sent by me, the customer. I only received the copied documents after going to Consumer Financial Affairs for support 9 months later. Support that justified that all of my faxed documents were not uploaded. Really. I still believe in Wells Fargo Bank,...

Please for the love of god get rid of that huge red sign ruining the skyline. Like at least change the color. People live here our city is not an ad...