Bank of America Tower — Local services in Charlotte

My daughter was at a wedding reception held in the founders hall. There was no place for her to sit and use her breast pump. She found a closet that was somewhat private and while her sister-in-law sat outside the door so she could pump breastmilk to feed her child. A man who works there burst in told her to get out or he was going to call the police and have her physically removed. When her sister-in-law tried to explain what was going on. He told her to leave or he would have her removed. What kind of a place does this. In this day and age. My daughter had to revert to sitting on a toilet in a stall to pump as there were no other accommodations for Mom’s. As far as I’m concerned, this is a failure on this entire building and it would be a cold day before they would ever get my business! And what a pitiful excuse for a professional this man was. Sure wish I had his name because I would definitely list it. Do better Bank of America...

MILITARY MEMBERS AND FAMILIES BEWARE ! After directing my complaint to their military section supervisor, it appears they are overwhelmed and not staffed or setup to accommodate any personalized service or support... not only for (valued) military... but all their other customers as well !

I expressed my disappointment over my recent treatment after BoA's shortcomings in service; but, BoA is just NOT interested in providing quality, business responsible transactions and are NOT committed to resolving issues to any customer satisfaction. Those days are gone. Essentially, BoA is too big to care about the "regular guy." And... they know it ! Wow !

MILITARY, as a group, must take our business elsewhere. We have the clout to receive dependable, superior, and professional treatment from pro-customer oriented businesses. BoA is NOT such a business !

NFCU, Chase, etc., all good...

If you are looking for the Walmart of credit card companies, BofA is it! It's actually much worse then dealing with the IRS or the DMV. To start with: the voice prompt system is such that it is impossible to get to a live person. When after zillions of times of asking for "help", "agent", "dispute", "emergency", you finally get connected to a live person...well not exactly: you will be on hold for another 52 minutes (!). I tried many times to set up the account for auto pay; yes, my account got confirmed and everything showed up okay on-line. But then when it came to the payment due date, the auto pay, of course, didn't work and they sent me an e-bill for a late payment. My advice, dump BofA and get a credit card form a reputable company...