Lovesac — Local services in Charlotte

This review is based solely on my experience at the Lovesac store. I have not received my couch yet, will update once it comes.

Within the last two months I have visited every "high end" furniture store in my area looking for a couch. Most were pushy and kept me in their store way past my social meter, which turned me off, or had insane shipping times/delayed shipping reviews. I'm talking waiting a year for your couch.

We have gone back and forth on getting a Lovesac over the last two years, but now we have a baby on top of a dog and it just made more sense now. Honestly, I have visited a few other lovesac stores in the past and have had GREAT experiences at all of them. This store was nothing short of that experience.

Upon walking in we were immediately greeted and Maurice answered all our questions with ease. He built what we were looking for, showed us different ways to configure, gave us great information on the fabric differences, and gave us a quote as well. The additional staff was also informative and didn't mind my one year old running around being a kid. We decided to pull the plug and buy the couch that day instead of waiting a bit, simply off of the experience and staff at the store. SUPER EXCITED to receive it, delivery was scheduled 4 days after purchasing and arrived promptly.

We ordered 6 sides and 5 seats in Venetian Taupe. I am 100% satisfied and happy we bit the bullet and ordered the couch. It's already nap time approved for the...

My fiance and I recently purchased a sactional from the Lovesac in Charlotte, NC. We were helped by Annette and she was patient with us as we asked a lot of questions. I think deciding on the cover color was probably the hardest part. She was kind enough to let us take the sample fabric outside so that we could see it in natural light since our living room has a lot of windows. We finally settled on the Mediterranean Solid Polylinen which is a blue color. It looks great! The couch shipped a lot faster than we had expected and we had it within 10 days of placing the order. There was one side piece that got punctured during transportation. I reach out to Annette and sent her pictures showing the damage. She promptly scheduled Fedex to pick up the damaged piece and we had a new one the next week. It was a very easy exchange process. A quick tip for when your sactional arrives: have a large staging area for all the boxes, lint roller, trash can for the packaging, and some muscle. Luckily I had my fiance who was able to put the covers on each piece. The bottoms and cushions aren't that hard but the arms and sides are a bit more challenging to get the Velcro to line up. The assembly of the couch (after getting all the covers on) was a breeze. The chaise side is my absolute favorite! We will enjoy this couch for many...

Delivery process was a nightmare. First I ask lovesac if they can delay the shipment on my order WHEN IT WASN’T EVEN SENT OUT TO FEDEX YET. It was still in Lovesac’s warehouse and I was told no. Really? I’m spending THOUSANDS on a Sactional and I can’t have Lovesac wait 2 weeks to ship my Sactional out? I’m in the process of getting ready to move. Fast forward to today- Fedex delivered my Lovesac outside my door WITHOUT A SIGNATURE. What if I was out of town for a few days? It’s supposed to just sit out there? What if they dropped it at the wrong address like I’ve had Fedex do in the past?! THOUSANDS OF DOLLARS OF MERCHANDISE sitting outside my apartment door. Absolutely ridiculous. Fedex said that the sender determines wether or not a signature is required aka Lovesac!!!!! Lovesac, you need to allow your customers to coordinate when they get their 5-10 thousand dollar Sactional delivered WITH YOU not fedex. Fedex will only hold 5 days and then YOU have to go pick it up yourself from their warehouse. All I’m saying is that this couch better be amazing or I’m sending it back in heartbeat. I almost want to send it back now and get my money back for how horrible the delivery scheduling when on YOUR PART because you wouldn’t allow me to chose my...