Charleys Cheesesteaks — Restaurant in Charlotte

This by far is the worst Charley's I've been to. Today I had the worse experience. I paid 30.00 for three regular sandwiches that were supposed to be accompanied by drink and fries. The cashier/cook said I didn't pay for no meal I only paid for the sandwiches, which I know it is not true, but I could not do anything regardless because after the transaction went through she said she didn't have no "receipt paper rolls" she was very rude I don't think she likes her job and for her I will never come back nor recommend it to anyone I do not know her name due to them not wearing any name tags or badges. I paid 30 dollars for three regular sandwiches only, no fries or drink when the were all supposed to be a mealnever got my fries or drinks never got my receipt, and got treated all wrong. I had to repeat what I wanted in my sandwich about five times. Oh and they turned their menu off 20 minutes before they even close and there was people still lined waiting to order. Slow, bad customer service,...

We will not be going back to this Charleys Philly Steaks in the SouthPark Mall again! The cashier, even though we were the only customers there at the time, acted like we were bothering him. He kept asking over and over again about our order and it wasn't complicated. We just didn't want onions, peppers, or mayo on our steaks. After telling him several times, when we finally got our steaks, they had onions and peppers on them! The woman then dropped our fries all over the condiment counter, so they had to make us more fries that took so long that we were almost done our steaks by the time the fries were ready! We didn't take the steaks back as we didn't want to wait a lot longer only to have them done wrong again! And they were't even busy!!! It's really sad because we do like their food when it's done right! I hope they make changes, otherwise, I don't see this...

Food is fairly good, but was better when this location was The Great Steak and Potato. Prices are high for the quality of food offered. Far better philly subs are sold in south Charlotte area Greek style family restaurants for right around the same prices as here, if not cheaper. Food preparation time here is slow in comparison to other restaurants in the SouthPark food court. Staff often seems overworked and unfriendly at times. Also, I won’t be writing to corporate or shareyourstuff@charleys.com, as is suggested in the management’s response to many of the Google reviews for this restaurant, as I only post my reviews through this particular medium. Good restaurants can make positive changes based on a variety of review types other than those the management...