AKIRA — Local services in Chicago

The store has good sale, so last week I bought few dresses for myself and a couple for my sister and asked them if I can return if she is not ok with the sizes, then the representative said they can give me the store credit. As I thought, the sizes I took were incorrect for her so I went there to exchange. There was a lady there named Gaby, she was very rude to me, was asking me to describe the person who told me that I could exchange, was saying that I was lying to her and no one works there like that. When I bought the last time they charged for Akira bag and never gave that and a dress which I took has a failed zip, when I asked about them, she again started blaming me and talking to me in a loud voice. I lost my nerves at that time and I raised my voice too then another man came and was arguing with me that I went there to return the item for the second time where in it was my first, he said I'm talking in a loud tone and was asking me to leave the store. They're wrong and they were keeping false alligations on me, when I asked him to check in the system, he checked for a long time, he couldn't find anything in there that they said on me, that time he allowed me get another dress for the failed zip dress one. Goodness there is so much of falsehood and dishonesty in the store, I would rather...

I wanted to take a moment to share my recent experience at your store, which truly brightened my day and lifted my spirits.

Yesterday, I visited with the intention of finding an oversized shirt to help me feel more comfortable in my own skin after a family trip. I was feeling quite down about my appearance, but that all changed thanks to one of your incredible associates, Airel. From the moment she approached me, it was clear that she genuinely cared. Her warmth and understanding made me feel seen and valued, and she quickly presented me with several options that not only fit beautifully but also boosted my confidence immensely.

Airel’s kindness and support transformed my shopping experience into something much more meaningful. I left the store not just with new clothes, but with a renewed sense of self-worth. I can’t thank her enough for the positive impact she had on my day!

I also want to give a shout-out to Akira for providing me with so many great options. I may have gone in planning to spend $30, but I ended up investing $300—and every penny was worth it!

Thank you for fostering such a supportive and uplifting environment in your store. I look forward to...

Im not sure if Im spelling his name correctly, but I have to give my appreciation for your employee, Antwaughn(so sorry if this is spelled wrong). I came last monday, 3/17, on my birthday to find an outfit for my birthday dinner and he spent so much time finding different outfits for me. I almost gave up because I didn’t like how some of the outfits fit me, but he wouldn’t let me lol. He kept coming back finding different outfits for me to try on. Even shoes and a purse too. Im a very indecisive person, so the fact that he spent so much time helping me find the perfect outfit(along with being patient as well) means a lot. I called the store today to tell him thank you since I didnt get to before I left, however he wasnt there yet. I hope you see this and the message I left was passed along to you as well....