Gibsons Restaurant Group — Local services in Chicago

This review to due to being told I'd be reached out to/followed up with about my experience but never received contact information to proceed with. This reflects on the Gibson Group seeing as RL Restaurant is under the umbrella.

Went this past Friday & it was not what I was expecting! Food was phenomenal! That's where we'll start because aside from Ricardo & Ramon being the light in the darkness that was RL Restaurant for my bestie & I, everything else was just that; Racism & darkness :(

We arrived early for our patio reservation & were seated at the bar as we wait. We arrived maybe 15-20 min early so this wasn't the issue, what was the issue was other people just arriving were being seated before us. Once my friend brought this to their attention we were sat at what seemed like a last minute setup; comparably smaller than every other patio table and only seating for 2 rather than the standard 4 person seating at EVERY OTHER TABLE. We were also seated absurdly close to the shrubbery they have placed for aesthetic.

After having to assert ourselves to our reserved table, We have a habit of perusing menus and seeing what we may like. We got the seafood plateau & our server even joked how there wasn't enough space for it as our small table. Scott was far from pleasant. When asked about wine recommendations for the special he dryly instructed my friend to check the wine list. As we watched him be friendly and joke at the tables around us it was hard not to notice the change in behavior when he'd approach us.

The seafood plateau was good though; I believe they sized it down for us. We also had the scallops which were heavenly Chef's Kiss. The burger was great and my friend had the bass which was good as well. The escargot was good & All the drinks we had were great & again Ramon & Ricardo were the highlight.

I'm not sure if they thought we couldn't pay or how they judged us from entry but they've loss the chance at a longtime consumer who was willing to bring all my friends who don't even know you all exist. But maybe we as patrons aren't wanted here, & I've never needed to be somewhere I'm unwanted.

As soon as Scott mentioned he was leaving I almost jumped for joy & prayed Ricardo would be better & to my delight he and Ramon made sure we were comfortable.

I did not plan to tip Scott, but after inquiring we were informed they pool the tips. So here is the review for Scott and the establishment to which he is employed because he isn't the only one inside with that mentality & this is obvious.

All thing aside the staff except for two & the chef; Horrid. The environment nice but the treatment appalling in 2023.

If I venture back I am requesting Ricardo specifically.

Someone asked for me to reach out but didn't leave contact information;...

We usually have a lovely experience at Gibsons, but this definitely was not the case during our last visit to the Oakbrook restaurant. We were seated at a table that clearly hadn't been cleaned properly as there were red wine rings and bread crumbs on the table. We then began to notice that mask regulations weren't being enforced. We saw at least a dozen people walking around without masks. One hostess actually sat a couple who weren't wearing masks. One diner walked right by our table maskless. When I told him that he must have forgotten to put his mask on, he actually told me to eff off, but he didn't say eff. We complained to the manager who told us that there was nothing he could do. Really? Most places have no problem enforcing mask regulations. It was disgraceful and we will never go back to the...

Corporate offices for Gibsons restaurant group located in this building. Spacious loft...